KISHAN GHIMIRE UPADHAYA
IT Officer
Austral,NSW
Summary
Professional leadership role with extensive experience in overseeing operations and ensuring optimal performance. Known for fostering team collaboration and driving efficiency while adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with keen focus on maintaining high standards and achieving organizational goals.
Overview
12
12
years of professional experience
2019
2019
years of post-secondary education
3
3
Languages
Work History
Floor Supervisor & Bar Manager
Seagrass Boutique Hospitality Group
06.2017 - Current
- Monitored and coached team members in real time to improve performance, correct issues promptly, and enhance overall service quality.
- Delivered structured training via the Safety culture platform, improving team efficiency and consistency in customer service.
- Streamlined daily processes for increased efficiency, implementing new procedures, and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment, conducive to productivity.
- Executed daily opening and closing procedures in accordance with company standards to ensure operational readiness and compliance.
- Developed and optimized staff rosters to match forecasted business needs, maintaining coverage while controlling labor costs.
- Managed end-of-day operations using the online platform 'mentor', including report generation, register settlement, cash deposits, and documentation filing.
- Compiled and submitted daily sales and service reports to senior management to support data-driven decision-making.
- Tracked daily beverage usage and adjusted ordering strategies to reduce waste and meet dynamic business requirements.
- Coordinated weekly beverage procurement with suppliers and representatives, ensuring timely and cost-effective stock replenishment.
- Led weekly stocktakes via 'CrunchTime', analyzing and reporting inventory data to management for strategic planning.
- Supported the succession planning process by recruiting and retaining top talent, conducting performance evaluations, and rewarding high performers to foster team engagement.
- Held team meetings to gain feedback, provide updates, and set policies.
- Met with management to discuss work plans, and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Managed inventory levels to minimize stock discrepancies, conducting routine audits, and adjusting orders accordingly.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Held team meetings to gain feedback, provide updates and set policies.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
System Administrator
TRIVENI GROUP
09.2013 - 10.2014
Assistant IT Officer
FCube Cinemas city PVT. LTD
11.2014 - 08.2016
- Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
- Passionate about automation, system administration, and leveraging cloud technologies to improve the efficiency of business using Cloud Services (AWS, Microsoft Azure, Google Cloud, etc.).
- Configure and maintain the reliable operation of computer systems, network devices, servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Responding to and resolving all IT-related support requests from staff.
- Providing account management for staff accounts (e.g., email, domain/network credentials, single sign-on), including issuing, supporting, and closing off unused/old accounts.
- Maintaining continuous monitoring of all infrastructure to ensure proactive responses to system-critical devices.
- Performing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures.
- Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Developed and maintained company intranet, streamlining internal communication processes.
- Improved system efficiency by implementing new software and hardware solutions.
Education
Masters of Technology - Enterprise Systems and Business Analytics
Federation University
Bachelor of Computer Information System - BCIS
Nobel College
Skills
Leadership and Management
Training
- First Aid and CPR, CBD College - 2022-01-13
- White Card, Eclipse Online Education – 2017-11-15
- Responsible service of Alcohol 2017-2022-2027 (renew)
Course Studied in Master's Degree
- Operations, processes, and implementation of supply chain management (SCM)
- Leadership in IT Project Management
- Networking and Security
- Enterprise Systems
- IT Service Management and Professional Culture
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Nepali
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floor Supervisor & Bar Manager
Seagrass Boutique Hospitality Group
06.2017 - Current
Assistant IT Officer
FCube Cinemas city PVT. LTD
11.2014 - 08.2016
System Administrator
TRIVENI GROUP
09.2013 - 10.2014
Bachelor of Computer Information System - BCIS
Nobel College
Masters of Technology - Enterprise Systems and Business Analytics
Federation University
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