Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
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Kishan Shekhar

Brisbane,QLD

Summary

A passionate and highly motivated leader with experience in Sales and Relationship Management and Business Development. Possessing a history of strong sales and high growth in competitive markets with outstanding customer satisfaction and retention rates. Renowned for driving sales and developing strategic partnerships with a strong focus on customer service, communication, honesty, client retention, portfolio development, loyalty, and profitability. Proven success in start-up and turn around scenarios with experience in commercial, government and private sector sales. Savvy to industry trends and proven successful at leadership, persuasion and presentation effectiveness.

Overview

22
22
years of professional experience

Work History

National Business Development Manager

Fleet Partners Pty Ltd
10.2022 - Current
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Developed comprehensive market analyses to identify growth opportunities and areas for improvement.
  • Negotiated win-win agreements with clients, suppliers, and partners for mutual benefit.
  • Achieved consistent success in exceeding quarterly sales targets through dedicated prospecting activities and strategic account management practices.
  • Secured long-term contracts by establishing strong relationships with key decision-makers and stakeholders.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
  • Increased regional sales by identifying and developing new business opportunities in targeted industries.

Senior Business Development Manager

GlobalX Legal Solutions
08.2019 - 09.2022
  • Achieved established KPI for company and individual performance through teamwork and focus on customers.
  • Identify and acquire new GlobalX clients in QLD & WA
  • Develop new growth opportunities with prospective clients
  • Maximize the use of GlobalX service offerings and products across QLD & WA legal market(Open Practice software , Matter Center and Search Platform, VOI & SignMe)
  • Develop and maximize new growth opportunities with prospective clients, including extensive visits to prospective client sites and industry events throughout QLD & NSW
  • Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed a diverse team of sales professionals, providing coaching and guidance to optimize performance.
  • Increased sales revenue by strategically identifying and pursuing new business opportunities.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.

State Sales Manager

St John Ambulance Queensland
06.2016 - 08.2019
  • Streamlined sales operations with improved processes, tools, and technologies to enhance efficiency and drive higher productivity.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Delivered informative presentations at industry events to showcase company products/services while expanding professional networks in the region.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Led a high-performing sales team for exceptional results through coaching, mentoring, and performance management.
  • Analyzed competitor activities to identify opportunities for differentiation and capitalize on market gaps.
  • Boosted customer satisfaction levels through attentive service, prompt issue resolution, and proactive communication practices.
  • Implemented robust territory management strategies for optimal resource allocation and maximized coverage of high-potential regions.
  • Utilized data-driven insights from CRM systems to guide decision-making processes around pricing, target markets, and sales strategies.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Drove revenue growth by identifying upselling and cross-selling opportunities within existing accounts while maintaining a relentless focus on new business acquisition.
  • Conducted regular performance evaluations for team members to identify areas of strengths and opportunities for improvement, resulting in tailored development plans.
  • Finalized sales contracts with high-value customers.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed team of 20+ regional sales representatives and consistently achieved high sales targets.

Account Director & BDM -APAC

Prometheus Group
06.2015 - 05.2016
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Built strong rapport with APAC clients through regular check-ins, status updates, and proactive problem-solving approaches.
  • Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated events and promotions that generated leads and increased brand visibility in target markets.
  • Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Maintained up-to-date knowledge of industry trends and best practices, offering valuable insights to clients seeking competitive advantages.
  • Reviewed competitor offerings to inform strategic planning efforts and ensure differentiation in crowded markets.
  • Developed comprehensive account plans to align client objectives with actionable strategies for success.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.

Senior Business Development Manager & Compliance

Evac Group Pty Ltd
03.2012 - 06.2015
  • Managed accounts to retain existing relationships and grow share of business.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
  • Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
  • Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.


Account Executive

Telstra Corporation
03.2011 - 03.2012
  • Managed sales cycle to maintain solid customer base.
  • Prepared additional quotes for current clients to upsell products and services.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.


Senior Commercial Account Manager

Dun & Bradstreet
03.2009 - 03.2011
  • Maintained required data in agency management system to follow corporate guidelines.
  • Managed a diverse portfolio of clients, maintaining high levels of satisfaction through personalized service delivery.
  • Directed Collections support staff in administrative tasks to help sales reps close deals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted regular account reviews to proactively identify areas for improvement or additional support.
  • Generated significant revenue growth by consistently meeting or exceeding sales targets for commercial accounts.
  • Boosted customer retention by providing exceptional account management and addressing client concerns promptly.
  • Led successful negotiations on high-value deals, securing substantial profits while mitigating potential risks for the company.
  • Improved account profitability with diligent risk assessment and thorough credit analysis.
  • Streamlined internal processes for increased efficiency in managing commercial accounts.
  • Negotiated rates to set up finance contracts.

State Recruitment Manager & Sales Coaching

Vita Group Limited
02.2007 - 02.2009
  • Arrange and coordinate recruitment, selection and engagement of team members in line with
    established policies and procedures to meet the organizations needs.
  • Responsible for managing all recruitment administration, tracking job requisitions and candidate information and forecasting projected fill dates.
  • Undertake related administrative tasks including advising unsuccessful applicants, establishing and maintaining relevant recruitment records and statistics.
  • Managed 40+ retail stores in New South Wales and ACT states
  • Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Communicate with internal managers and strategically build a talent pool
  • Conduct a comprehensive workforce analysis and make recommendations and be responsible for establishing a full workforce quota to ensure the company meets demand in all area
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Sales Manager – Call Centre Operations

Aegis BPO Services
09.2003 - 01.2007
  • Successfully handled Australia based mobile (Optus) campaign with a team of 60 agents, 2
    Supervisors, and 3 team leaders.
  • Responsible for Client Relations and negotiation Service Level Expectations to be agreed
    upon.
  • Responsible for the complete Australian campaign operations with proven track records.
  • Conducting appraisals for Supervisors, team leaders & agents
  • Preparing reports and analyzing call centre data to improve processes, ensure resources are
    properly allocated, and maximize efficiency and customer satisfaction.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Drive team culture and build a high-performing sales team
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Team Manager & Sales Supervisor

Vanguard Info Solutions
06.2002 - 09.2003
  • Managed a team of 30 outbound sales consultants
  • Highest recorded sales number as against all other center of Vanguard sites till date from the
    first month of the campaign.
  • Developed operation policies and process for outbound campaign
  • Managing the day to day activities like escalations, cases, resolving customer queries and
    closing sales for the team members
  • Hiring, training, coaching, and leading call center representatives as they provide support for
    customers.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Post Graduate Diploma - Accounting

James Cook University
Cairns, QLD
06.2009

MBA - Business Administration And Management

James Cook University
Cairns, QLD
06.2009

Bachelor of Computer Applications - Computers Science

Bangalore University
Bangalore, INDIA
06.2003

Skills

  • Business development and planning
  • Salesforce Management
  • Closing Techniques & Contract Negotiations
  • Solution selling
  • Sales Training
  • Decision-Making
  • Goal Setting and Achievement
  • Effective negotiator
  • Sales Pipeline Management
  • Interdepartmental Collaboration
  • National account management
  • Relationship building and management

Recommendations

https://www.linkedin.com/in/kishan-s-63a90aa/details/recommendations/?detailScreenTabIndex=0

Timeline

National Business Development Manager

Fleet Partners Pty Ltd
10.2022 - Current

Senior Business Development Manager

GlobalX Legal Solutions
08.2019 - 09.2022

State Sales Manager

St John Ambulance Queensland
06.2016 - 08.2019

Account Director & BDM -APAC

Prometheus Group
06.2015 - 05.2016

Senior Business Development Manager & Compliance

Evac Group Pty Ltd
03.2012 - 06.2015

Account Executive

Telstra Corporation
03.2011 - 03.2012

Senior Commercial Account Manager

Dun & Bradstreet
03.2009 - 03.2011

State Recruitment Manager & Sales Coaching

Vita Group Limited
02.2007 - 02.2009

Sales Manager – Call Centre Operations

Aegis BPO Services
09.2003 - 01.2007

Team Manager & Sales Supervisor

Vanguard Info Solutions
06.2002 - 09.2003

Post Graduate Diploma - Accounting

James Cook University

MBA - Business Administration And Management

James Cook University

Bachelor of Computer Applications - Computers Science

Bangalore University

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