Kishan Sivaram A
Rose water,SA
Summary
Experienced sales management professional with over 8 years of expertise spanning telecommunications, retail, general trade, travel tech, and fintech industries. Demonstrates a proven track record in successfully managing P&L for branches, cities, and states, driving sustained business growth. Proficient in advanced Excel, SQL, Power BI, and Microsoft Azure, leveraging data analytics to enable informed decision-making and operational efficiency.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Alspec
03.2023 - Current
- Served as the primary point of contact for key accounts, strengthening client relationships through regular communication, effective problem-solving, and exceptional customer service, ensuring prompt resolution of concerns to drive business growth, repeat purchases, and foster brand loyalty.
- Effectively managed sales inquiries received via email and phone, executing precise order processing in CRM to ensure timely and accurate fulfillment.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Identified and capitalized on upselling and cross-selling opportunities to optimize revenue streams.
- Creates sales forecasts to target monthly and yearly objectives.
Inside Sales Manager
Uni Cards
05.2022 - 02.2023
- Managed a high-performing 20-member inside sales team, overseeing the promotion of an investment product called Power Up, and consistently exceeded company targets through strategic leadership and teamwork.
- Contacted individuals who expressed interest in our product to identify their needs and recommend the most suitable options, while also reaching out to open market leads to introduce Uni Cards, providing detailed explanations and cross-selling products that met their requirements through consistent follow-ups.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Monitored and amplified sales pipeline(Lead square) to maintain flow of potential leads and prospects.
- Worked closely with other departments to promote products and marketing campaigns.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
Area Manager, South India
Uni Cards
09.2021 - 05.2022
- Held responsibility for the P&L of Offline Sales across South India, ensuring optimal performance and financial growth.
- Managed daily operations, ensuring the timely completion of tasks and projects while maintaining high efficiency.
- Led a team to consistently achieve company goals and exceed targets, fostering a positive and motivated work environment.
- Conducted regular performance evaluations, identifying areas for improvement and developing actionable plans for growth.
- Achieved a 50% lower Cost of Acquisition (CAC) across all channels compared to competitors, optimizing cost-efficiency.
- Developed a fully functional offline sales channel in Bangalore (including malls, co-working spaces, and airports) and successfully replicated it across India.
- Led pilot testing of new products in various demographics, providing valuable insights for market strategy and product development.
Master Franchise Manager
Oyo Homes
08.2019 - 09.2021
- Headed P&L for the Master Franchise channel, overseeing the entire supply network for the state of Kerala through Master Franchises.
- Collaborated with cross-functional teams to create and implement comprehensive support materials for franchisees, ensuring smooth operations and growth.
- Managed budgets effectively, optimizing resources to achieve key business outcomes while maintaining financial discipline.
- Drove market expansion by increasing supply through the motivation and leadership of a team of Master Franchises, supported by channel managers.
- Developed and implemented monthly incentive plans to drive performance and achieve targets.
- Motivated, coached, and provided ongoing support to Master Franchises, ensuring their continuous development and success.
- Achieved a record-breaking ₹5 million in business for December 2019, marking the highest performance in India.
- Actively followed up with channel managers to generate leads and supported them in closing deals through Master Franchises, ensuring business growth.
Jio Point Lead
Reliance Jio
09.2017 - 11.2018
- Managed P&L for Jio Point stores across the district, driving revenue growth and operational efficiency.
- Assisted, motivated, and coached Jio Point managers, assistant managers, distributors, and sales executives, ensuring they met their monthly targets.
- Negotiated contracts with building owners in collaboration with the Real Estate team to secure optimal store locations.
- Strategically selected locations for Jio Point stores by evaluating external factors and market dynamics.
- Increased revenue through effective sales strategies and reduced costs by minimizing unnecessary expenses.
- Managed and motivated a team of employees, fostering productivity and engagement in their work.
- Successfully accomplished multiple tasks within established timeframes, ensuring business goals were met.
- Led the business through Jio Point in Calicut to achieve ₹20 million, the highest in Kerala.
Connectivity Sales Lead
Reliance Jio
06.2016 - 09.2017
- Managed distribution operations ensuring efficient supply chain processes and adherence to company standards.
- Developed and implemented strategies to engage and build strong relationships with retailers, driving sales growth and brand visibility.
- Coached and mentored field sales executives, providing ongoing training and support to enhance their sales techniques and achieve performance targets.
- Led regular performance reviews for field sales executives, identifying development opportunities and offering constructive feedback to improve productivity.
- Worked closely with retailers to ensure product availability, optimize stock levels, and address any operational challenges.
- Played a key role in expanding market coverage and increasing distribution reach through effective collaboration with retail partners and field sales teams.
Territory Sales Manager
Terrasolis Technologies
04.2015 - 06.2016
- Finalized selection metrics for distributors to ensure alignment with business goals and market needs.
- Led market penetration initiatives in North Kerala by appointing distributors and sales executives, focusing on expanding both the depth and breadth of business to drive market growth.
- Played a key role in developing the entire North Kerala market (width), establishing a strong foundation for long-term success.
- Enhanced the professionalism of the sales pitch for the team, ensuring consistent and impactful communication with clients.
- Defined quality parameters for both sales and after-sales service to maintain high standards and customer satisfaction.
- Successfully developed a market generating ₹2 million in monthly business from scratch, demonstrating significant business acumen and strategy.
- Provided sales executives with updated data regularly to drive performance, increase sales, and achieve targets.
Territory Sales Officer
Bharti Airtel Ltd
12.2013 - 12.2014
- Planned and executed distribution KPIs through field sales executives, ensuring alignment with overall business goals.
- Monitored and maintained distribution hygiene across the territory, ensuring efficient operations and compliance with company standards, including stock availability as per norms, and visibility of posters and offers.
- Identified and targeted high-volume markets, planning and executing promotional activities to maximize sales in these areas.
- Analyzed the effectiveness of various promotional campaigns, using data-driven insights to optimize future strategies.
- Ensured clear and consistent communication of promotional offers across the market, enhancing visibility and driving customer engagement.
Education
MBA - Marketing
DC School of Management And Technology
01.2013
BBA - Marketing
City College
01.2011
Skills
- Business development
- Key account management
- Sales team leadership
- Data-driven decision making
- Data analyst
- Client relationship building
- Operations management
- Customer service
Accomplishments
- Zonal topper for Airtel money contest held in November 2014.
- Won Jio award, from regional head for outstanding performance in Q2 FY16-17.
- Star of the month award received in the consecutive months of November and December 2016 in JIO.
- Won Jiofi emperor in the month of January 2017 for selling maximum Jiofi.
- Continuously for 3 months I was in the top three JPL rankings in the state.
- Received Jio Value card from State Head for my best performance in MNP in the month of October 2017.
- Was awarded with A Grade for 9 months in a year in OYO.
- Appreciation certificate was awarded for the best performance in South India in the month of August 2020, November 2020, March 2021 and June 2021 for significantly contributing to the business of OYO.
- Won an award from one of the founders for the stellar performance in Q4 2021 in UNI.
- Awarded "Best Rookie of the Year" at Alspec for outstanding performance, demonstrating exceptional dedication and contributions during the first year.
Personal Information
- Hobbies: Cycling (Long distance), Reading, Running (Marathons).
- Gender: Male
Timeline
Key Account Manager
Alspec
03.2023 - Current
Inside Sales Manager
Uni Cards
05.2022 - 02.2023
Area Manager, South India
Uni Cards
09.2021 - 05.2022
Master Franchise Manager
Oyo Homes
08.2019 - 09.2021
Jio Point Lead
Reliance Jio
09.2017 - 11.2018
Connectivity Sales Lead
Reliance Jio
06.2016 - 09.2017
Territory Sales Manager
Terrasolis Technologies
04.2015 - 06.2016
Territory Sales Officer
Bharti Airtel Ltd
12.2013 - 12.2014
MBA - Marketing
DC School of Management And Technology
BBA - Marketing
City College
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