Kishanthi P

• Worked in Incredibles team and part of functional team in designing privacy management, legal authority, authority with sales, authority management, organisation authority and connectedCRM integration.

• Engage with stakeholders to capture business requirements.

• Conduct workshops, interviews, and process mapping sessions.

• Translate business needs into functional specifications and user stories.

• Create mockups, wireframes, and solution documentation.

• Design end-to-end CRM solutions using out-of-the-box features and minimal custom code.

• Map requirements to Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).

• Create functional design documents (FDDs) and process flow diagrams.

• Configure entities, forms, views, workflows, business rules, and security roles.

• Work with developers to define custom plugins, workflows, and integrations.

• Prepare Functional Design Documents (FDD) for custom components.

• Assist with data migration activities: data mapping, cleansing, and import.

• Validate that all configurations and customizations meet business requirements.