Summary
Overview
Work History
Education
Skills
Timeline
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KISHAN YONZAN

Woodside,NY

Summary

To secure a position in the restaurant industry where I can leverage my extensive experience in hospitality to contribute to an exceptional guest experience while advancing my professional growth. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in hospitality industry.

Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Reliable manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Ambitious hospitality manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

15
15
years of professional experience

Work History

HOSPITALITY BAR MANAGER

THAMEL NYC
01.2022 - Current
  • Developed new cocktail recipes, took orders, and prepared drinks in a fast-paced bar environment, focusing on quality and speed.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100 % improvement over prior onboarding process.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

SERVER/HOSPITALITY BAR MANAGER

DUANE PARK
01.2021 - Current
  • Managed bar service and provided excellent table service to guests.
  • Supported needs of wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

HOSPITALITY BAR MANAGER

KYMA GREEK RESTAURANT
01.2020 - 01.2021
  • Oversaw bar operations and ensured high standards of customer service while waiting tables.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

HOSPITALITY BAR MANAGER

EATALY DOWNTOWN
01.2017 - 01.2020
  • Prepared alcoholic and non-alcoholic beverages, interacted with guests, and managed bar service for a seamless dining experience.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.

SERVER

JUNOON (1-Star Michelin Restaurant)
01.2015 - 01.2017
  • Delivered food and drink orders promptly and accurately while mastering fine dining etiquette.
  • Supported needs of staffwho attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

SERVER

THE WRITING ROOM
01.2014 - 01.2015
  • Took customer orders for food and beverages, made menu recommendations, and ensured guest satisfaction.

SERVER

AMMA
01.2012 - 01.2014
  • Managed customer orders efficiently while delivering high-quality service
  • Supported needs of wait staff who attended to specific needs of countless customers daily for social relevancy and intentionality.

SERVER

TAJ TRIBECA
01.2010 - 01.2012
  • Provided attentive service to guests, ensuring a memorable dining experience.

Education

ASSOCIATE DEGREE IN NURSING -

Borough of Manhattan Community College, NYC
01.2019

BACHELOR’S DEGREE IN ENVIRONMENTAL SCIENCE -

Tribhuwan University, Nepal
01.2008

Skills

  • Health and safety
  • Bar Management
  • Staff Scheduling
  • Health codes compliance
  • Inventory Management
  • Outgoing Personality
  • Strategic Planning
  • Menu development
  • Restaurant Management

Timeline

HOSPITALITY BAR MANAGER

THAMEL NYC
01.2022 - Current

SERVER/HOSPITALITY BAR MANAGER

DUANE PARK
01.2021 - Current

HOSPITALITY BAR MANAGER

KYMA GREEK RESTAURANT
01.2020 - 01.2021

HOSPITALITY BAR MANAGER

EATALY DOWNTOWN
01.2017 - 01.2020

SERVER

JUNOON (1-Star Michelin Restaurant)
01.2015 - 01.2017

SERVER

THE WRITING ROOM
01.2014 - 01.2015

SERVER

AMMA
01.2012 - 01.2014

SERVER

TAJ TRIBECA
01.2010 - 01.2012

ASSOCIATE DEGREE IN NURSING -

Borough of Manhattan Community College, NYC

BACHELOR’S DEGREE IN ENVIRONMENTAL SCIENCE -

Tribhuwan University, Nepal
KISHAN YONZAN