Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Articulate, energetic and results-oriented with exemplary passion for learning and growing not only as an individual but with a team. Hardworking and dedicated to complete given tasks in an outstanding manner.
• Identify and Target Potential Clients: Research potential business clients who could benefit from the company’s products or services.
• Develop and Maintain Relationships: Establish strong, ongoing relationships with key business decision-makers. Regularly interact with prospects and clients to build trust and rapport.
• Proposal Development: Craft detailed proposals that outline the terms of service, pricing, and the benefits to the potential client. - - -Understand Client Needs: Engage in deep discovery processes to understand the specific needs, challenges, and goals of each client.
• Close Sales: Finalize sales agreements and coordinate with the company's internal teams to begin the implementation or delivery process.
• Manage Client Accounts: Monitor the health of client accounts, including usage and satisfaction, and respond proactively to any issues.
• Consistently met and exceeded quarterly KPIs by at least 20%, reflecting strong performance in sales and customer retention.
• Managing time efficiently to complete all tasks.
• Cultivated interpersonal skills by building positive relationships with others.
• Participating in team projects, demonstrating ability to work collaboratively and effectively.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within fast-paced environment.
• Understanding of how to align product offerings with customer requirements for mutual benefit.