Kishore Mortha
Kellyville,NSW
Summary
Structured Senior Systems Engineer bringing 15 years of successful industry performance to add value to the technology team. Extensive knowledge of industry best practices. Industrious and motivated with a passion for team leadership and quality performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Carnival Australia
10.2022 - Current
- Responsible for forming trusted relationships with key IT and business stakeholders to understand business needs and infrastructure requirements, evaluation, design, and documentation of infrastructure alternatives to meet those needs
- Monitored and analyzed cloud security events and logs, identifying and responding to security incidents in real-time, resulting in a reduction in potential security risks
- Implemented and maintained Azure Active Directory, improving user management and access control for cloud-based applications and services
- Developed and maintained Azure cloud infrastructure, including virtual networks, storage accounts, and virtual machines, resulting in improving system reliability and availability
- Implemented backup and disaster recovery solutions, reducing downtime, and improving business continuity
- Monitored and optimized cloud-based resources for performance and cost, resulting in a reduction in resource waste and an improvement in application performance
- Designed and implemented Splunk solution
- Participated in the design and implementation of cloud-based solutions
- Managing Forcepoint proxy solution
- Installing and configuring new Windows 2016/2019/2022 servers as per requirements in on-premises and cloud
- Managing N-Able N-Central
- Managing all 5 datacentres
- Installed and configured Key Management server
- Making sure all servers are patched up to date
- Managing Sentinel One
- Migrated all the servers from Symantec to Sentinel One
- Implemented and configured Ninja one.
Senior Systems Engineer
NEC Australia
08.2021 - 10.2022
- Responsible for implementing new technologies and upgrading existing environments for clients on various technologies like Azure, AWS, Hyper-V, Active Directory, SCOM, MEMCM, and Windows Server 2012/2016/2019
- To design and deliver customer projects in the relevant technical domain
- Upgraded the Active Directory Forest with five subdomains from Windows server 2012 to 2019
- Installing and configuring new Windows 2019 servers per customer requirements in on-premises and cloud
- Making sure all the customer’s servers (Windows Server 2012/2016/2019) are patched with the latest updates
- Worked extensively on troubleshooting multiple issues and driving incident calls to resolution using packet capture techniques and other troubleshooting scenarios
- Worked on high-level problem resolution and root cause analysis and provided technical assistance as required on changes and problem requests
- Coordinated with the BAU delivery team and am accountable for service requests and incident management, daily maintenance checks, monitoring the support inbox, support work, and change requests
- Onboarding Applications for Application proxy as per customer agreement on the process
- Migrated all the server's Antivirus from Symantec to Crowdstrike Falcon
- Upgraded Azure AD from 2012 to 2019 servers
- Coordinating with HP support and upgrading all the firmware levels to n-1 versions of Blade systems (Blades BladeSystem c7000 Enclosure G3 and ProLiant BL460c Gen9)
- Migrated on-premises servers to AWS using cloud endure
- Regularly reviewing the customer’s capacity and availability of the environment.
Systems & Network Engineer
Netsol
12.2018 - 08.2021
- Responsible for supporting multiple clients on multiple technologies like Azure, O365, Citrix, VMWare, VEEAM Backup, Veritas Backup Exec, Windows Server 2008/2012/2016, and SCCM
- Currently managing AWS environment, VMWare, Cloud Protection Manager Backup, Veritas Backup Exec, Windows Server 2008/2012/2016, Juniper, Palo alto firewall and switches for multiple clients, which ensured services are healthy and accurate
- Liaised with various enterprise change management boards and external partner change authorities to align them with the scope and milestones of the project
- Updated existing settings within the environment and analyzed changes and their impacts
- This ensured there was a minimal negative impact on the business
- Work on VMware virtual platform
- Install, configure, and manage vCenter, ESXi vSphere
- Configure and manage network, storage, and VMs through vCenter
- Do regular maintenance and monitoring
- Install patches through the update manager
- Managing Backups through CPM backup/Cohesity application for mission-critical applications and servers
- Manage and troubleshoot the backup and restore issues
- Installing and configuring new Windows 2012/2016/2019 servers per customer requirement
- Making sure all the customer’s servers (Windows 2008/2012/2016/2019 and Linux) are patched with the latest updates
- Experience in Supporting and troubleshooting Juniper (SRX, JUNOS) Palo Alto (PA 500, PA-300, 3020, 5000, EX3400, VM-100) technologies
- Perform device upgrades, software upgrades on firewall and switches
- Perform firewall rule audit and optimization
- Creating Managed File Transfer (MFT) requests in Juniper SRX and Palo Alto per client requirements
- Configuring rules, zone-based rules, and maintaining Palo Alto and Juniper firewalls
- Worked extensively on troubleshooting multiple issues and driving incident calls to resolution using packet capture techniques and other troubleshooting scenarios.
Systems Engineer
Managed IT Services
04.2017 - 12.2018
- Responsible for supporting multiple clients on multiple technologies like Azure, O365, Citrix, VMWare, VEEAM Backup, Veritas Backup Exec, Windows Server 2008/2012/2016, and SCCM
- Managing Citrix environment, Azure, O365, VMWare, VEEAM Backup, Veritas Backup Exec, and Windows Server 2008/2012/2016 for multiple clients, ensuring healthy and accurate services
- Managed service providers to ensure that expected service levels were maintained
- An example was managing hardware with DELL/LENOVO as they were experiencing technical issues
- Communicated with the DELL/LENOVO vendor and ensured the correct drivers were obtained
- Assisted third-party licensed applications if they were experiencing further issues and would refer to the vendor for more complex issues
- Liaised with various enterprise change management boards and external partner change authorities to align them with the scope and milestones of the project
- Updated existing settings within the environment and analyzed changes and their impacts
- This ensured there was a minimal negative impact on the business
- Development of technical and process documentation standards per Industry Standards, following ITIL guidelines
- This ensured that staff could follow this document to undertake tasks, which improved efficiency and effectiveness
- Work on VMware virtual platform
- Install, configure, and manage vCenter, ESXi vSphere
- Configure and manage network, storage, and VMs through vCenter
- Do regular maintenance and monitoring
- Install patches through the update manager
- Managing Backups through the Veeam application for mission-critical applications and servers
- Do test the backup and regularly restore it in an isolated environment
- Manage and troubleshoot the backup and restore issues
- Managing Physical and Virtual tape libraries
- Managing and monitoring Backups, configuring cloud-based applications, updating virtual hardware configuration according to the customer requirement, and syncing data from on-premises Active Directory to Azure AD
- Configuring Virtual Networks
- Managed Office365 for various clients
- Manage and configure users, Mailboxes, Groups, and domains and troubleshoot the e-mail and user access issues
- Managing and troubleshooting Active Directory, DNS, DHCP, and configuring GPOs as per the requirements, which resulted in improved efficiency and an accurate diagnosis of issues
- Managing multiple Citrix environments for clients
- Work on the end-user application access issue
- Publish and modify the new applications in Citrix servers
- Have good knowledge of Microsoft SQL Database
- Install, configure, and troubleshoot the SQL issues for client applications
- Configure backups and SQL maintenance jobs for smooth database management
- Worked on various ticketing and monitoring tools like Kaseya, Traverse, ServiceNow, and Remedy.
Client Environment Senior Analyst
Digital &Technology Services
03.2016 - 04.2017
- Responsible for day-to-day operations and projects related to the organization’s ICT systems
- Currently managing SCCM 2007/2012 through the operating system and software deployments, ensuring services are healthy and accurate reports are created
- Oversaw the Parramatta Transitional Centre and Offender Legal Build Windows 7 projects
- Developed Standard Operating procedures (SOPs) and worked with the assigned Project Manager to coordinate/assist end-user testing
- Collated all artifacts and developed documentation as appropriate
- This resulted in applying local group policies and restricted access to the system so offenders couldn’t access security policies
- Managed service providers to ensure that expected service levels were maintained
- An example was managing hardware with HP as they were experiencing technical issues
- Communicated with the HP vendor and provided the correct drivers were obtained
- Assisted third-party licensed applications if they were experiencing further issues and would refer to the vendor for more complex issues
- Liaised with various enterprise change management boards and external partner change authorities to align them with the scope and milestones of the project
- Updated existing settings within the environment and analyzed changes and their impacts
- This ensured there was a minimal negative impact on the business
- Development of technical and process documentation standards per Industry Standards, following ITIL guidelines
- This ensured that staff could follow this document to undertake tasks, which improved efficiency and effectiveness
- Managing and troubleshooting Active Directory, DNS, DHCP, and Configuring GPOs as per the requirements, which resulted in improvements in efficiency and an accurate diagnosis of issues.
Technical Lead
End User Transformation Services
02.2013 - 02.2016
- Responsible for designing, testing, documenting, and implementing various software solutions, including System Centre Configuration Manager - Software Delivery solution and SOE
- Worked collaboratively with Active Directory and MBAM (Microsoft Bit-locker), Fixomatic, Server team Printers, and 1E Nomad by promoting open communication in regular team meetings to install all applications SOE
- Liaised with these stakeholders to understand how applications work and what could potentially undermine their performance
- Oversaw the Dutch State Mining (DSM, Netherlands) project, which involved designing and implementing Windows 7 SOE Image
- Upon implementation, DSM was able to utilize a high-performing image
- Received commendation from DSM clients and Wipro management regarding the results achieved from this project
- Understood the requirements to implement Nomad for an Enterprise, resulting in reduced server hardware and cost savings
- Handling all design and technical aspects of SCCM 2007/2012 infrastructure for SOE, which assisted in effectively managing the SOE to deploy the operating system efficiently
- Developed solutions/documents, conducted unit testing (UAT), and acceptance/integration testing, and worked with the assigned Project Manager to coordinate and assist with end-user testing
- Collated all artifacts and developed documentation as appropriate
- This significantly reduced negative impacts and adverse changes on the business
- Monitored performance analysis and vulnerability assessment reports to identify and resolve system infrastructure issues
- Regular performance checks led to healthy operating environments and minimized tickets/issues.
I.T Consultant – Infrastructure Management Services
ITC InfoTech
12.2009 - 12.2012
- Initially worked in the Windows Performance team and later moved to the Microsoft System Centre Team to provide technical and advisory support to Microsoft Premier Customers
- Infrastructure planning, designing, and implementation of SCCM 2012, which assisted clients in reducing the number of their servers and decreased the OPEX on these servers
- Implemented the SCCM Infrastructure with 1 CAS, 4 Primary, 15 Secondary Sites, and 60 + global distribution points to manage 60,000+ endpoints and 700 Servers (Patch Management)
- Provided training to local teams, ensuring effective day-to-day management of operating system deployment, software updates, application deployment, and generation of reports
- Mentored front-line engineers in solving hardcore technical issues relating to SCCM 2007/ SCCM 2012 by providing SOP on all known issues
- Trained SOPs on new topics such as SCCM site server and SQL backup failures and low-security compliance levels for Microsoft security updates on endpoints and servers
- Successfully managed escalations impacting business, which the local team could not resolve
- An example was the local team was unable to deploy the Operating systems Image on the endpoints using SCCM, resulting in end users being unable to work
- Since I am the Point of Contact for the SCCM, the Local team had raised the Severity A incident, and they involved me in troubleshooting; within 1st 30 Minutes, I provided the workaround for the issues and fixed the problem in less than 4 hours
- Consistently act as a technology (SCCM) thought leader in supporting and resolving the most volatile and highest-visibility issues
- An example of this was testing new cumulative updates and service packs of the SCCM within test environments and providing results to the management team, achieving multiple benefits by updating to the latest version
- Built custom solutions for customers/partners, improving customer/partner experience (CPE)
- An example was creating a Windows to GO (using Windows 7/8) solution on USB for a customer, which resulted in the customer being able to access his desktop from USB and connect to the Office network (VPN Client) from any machine (Desktop / Laptop) and any location
- Implemented Terminal Services and deployed the SCCM Console on terminal services so that the local support team can access the SCCM Console without any restrictions and restrict deploying multiple SCCM Consoles on the local machines
- Supported, encouraged, and identified training and on-the-job development for team members by regularly evaluating team performance based on ticket resolution and time taken to resolve the issues
- Scheduled fortnightly meetings with the team to identify and address their challenges in resolving the problems
- Provided training on troubleshooting issues whilst adopting a proactive approach by providing ongoing support
- Involved in recruiting successful candidates for different projects based on client requirements, which resulted in identifying suitable candidates for the Project to start the BAU (Business as Usual) activities within a week
- Liaised with stakeholders at all levels, including the CIO and CEO, and gained their commitment before suggesting changes that affected their business and technology infrastructure
- Nominee for “Best Employee of the Year” for providing first-call resolution for 90% of incidents
- Received commendations from customers for delivering extended support during non-business hours for critical incidents
- Delivered products (SCCM 2012, SCOM 2012, and SCE 2012) and process training to new hires
- Prepared detailed training plans which incorporated both theory and practical activities
- Evaluated the exercise by asking participants to undertake scenario-specific testing
- Provided on-the-job training and ongoing mentoring to staff regarding any technical issues.
System Administrator – Infrastructure Services
Mahindra Satyam
04.2008 - 12.2009
- Responsible for preparing Core OS to build for Windows XP/ 7 using Zero Touch Provisioning using SCCM 2007 and MDT
- Also, part of the migration team accountable for migrating Windows XP to Windows 7
- Worked for multiple clients supporting Administrating System Centre Configuration Manager (SCCM) 2007 in a multi-site environment
- Highlights include determining the Compliance level for the Machines and ensuring they are above 95% by proactively running the reports and fixing, if present and fixing SCCM Server Components (Management Point, Reporting Point, Distribution Point, etc.) issues
- Configured Symantec Norton Antivirus CE for all the systems configured on a domain
- This protected clients and servers from Malware and viruses
- Scheduled scanning, which enabled client machines to push the updates remotely
- Migrated 350 Windows XP systems to Windows 7 using Symantec Ghost and configured them to a domain within three weeks as a POC at Satyam Computers which Microsoft budgeted
- Creating Active Directory OU Structure concerning the business unit for better management when providing access to shared resources
- Mapped shared drives per the Business unit requirements which instilled a better understanding of deploying applications using SCCM based on the business unit
- Troubleshoot SCCM client installations and software deployment issues remotely by analyzing log files on both servers and clients to ensure all clients are healthy and report to the appropriate management points.
Education
Master of Computer Application -
Progressive Engineering College (Jawaharlal Nehru Technological University, Hyderabad, India)
Skills
- Windows Server2019/2016/2012 /2008
- Windows 10/81/7
- MS SQL 2012 / 2008 R2 / 2005 SP4 (Standalone and clustered)
- SQL Reporting Services
- Palo Alto
- Juniper
- Aruba
- PowerShell
- Achieving exceptional results on complex projects such as proof of concept and designing standard operating environments SCCM (System Centre configuration manager), Active Directory, which involved preparing project proposals and defining the scope and measurable goals
- Demonstrating commitment to learning new skills and developing strengths with a proven track record of achieving challenging targets
- Working collaboratively with various departments, adopting an approachable and friendly demeanor, respecting others’ opinions, and promoting open communication
- Anticipating potential issues and considering impacts on various areas of the organization by utilizing effective planning and prioritizing skills
- Thorough understanding of current technologies such as SCCM, Microsoft Deployment Toolkit (MDT), Active Directory, and Systems Centre Operations Manager (SCOM), VEEAM, VMware, Citrix, Azure, and O365 keep abreast of any industry changes
- Utilising effective communication and interpersonal skills to lead and develop teams, ensuring they are equipped with the tools required to achieve outcomes aligned with organizational objectives
- Troubleshooting
- Windows Server Management
- Design and Implementation
- IT service management
- Virtualization technologies
- ITIL framework knowledge
- Windows Server administration
- Change management processes
Qualifications Certifications
- MCTS – SCCM 2007/2012 / SCOM 2007 / Windows7 and Office 2010, Deployment
- Microsoft Certificate – Technology Specialist
- Certified ITIL version 3 – Foundation Examination
- Certified Associate Junos (JNCIA-JUNOS)
- Accredited Configuration Engineer (ACE)
Certification
AZ-104- Azure Administrator
MCTS – SCCM 2007/2012 / SCOM 2007 / Windows7 and Office 2010, Deployment
Microsoft Certificate – Technology Specialist
Certified ITIL version 3 – Foundation Examination
Certified Associate Junos (JNCIA-JUNOS)
Accredited Configuration Engineer (ACE)
Timeline
Senior Systems Engineer
Carnival Australia
10.2022 - Current
Senior Systems Engineer
NEC Australia
08.2021 - 10.2022
Systems & Network Engineer
Netsol
12.2018 - 08.2021
Systems Engineer
Managed IT Services
04.2017 - 12.2018
Client Environment Senior Analyst
Digital &Technology Services
03.2016 - 04.2017
Technical Lead
End User Transformation Services
02.2013 - 02.2016
I.T Consultant – Infrastructure Management Services
ITC InfoTech
12.2009 - 12.2012
System Administrator – Infrastructure Services
Mahindra Satyam
04.2008 - 12.2009
Master of Computer Application -
Progressive Engineering College (Jawaharlal Nehru Technological University, Hyderabad, India)
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