Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kita Williams

Marsden,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Transit Bus Operator

Brisbane City Council
07.2022 - Current
  • Adhered to all traffic laws including speed limits, stop signs, signals.
  • Maintained professional demeanor when dealing with difficult customers or situations.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Managed time effectively by arriving at stops on schedule according to route times.
  • Stayed current on local events and activities affecting transit services in the area.
  • Reported any mechanical problems or incidents that occurred during transit operations.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Deescalated verbal altercations and fights between passengers.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Followed emergency procedures in case of accidents or other dangerous situations.
  • Handled passenger emergencies or disruptions.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Assisted customers in locating information about destinations or connecting routes.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Parked vehicles at loading areas to board passengers.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Completed daily paperwork such as log books, maintenance reports, incident reports.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Provided assistance to elderly or disabled passengers with their transportation needs.
  • Advised passengers to be seated and orderly while on vehicles.
  • Kept an eye out for suspicious activity or unattended items on board the bus.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Reported delays or accidents.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Announced stops to passengers.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Communicated regularly with dispatch personnel via two-way radio systems.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Safety Representative

south west transit
02.2018 - 06.2022
  • Oversee and at times manage various activities for the Safety department
  • Provide field site safety, health, and environmental duties and responsibilities
  • Assisting in immediate and short-term emergency response to mental, emotional, physical, and behavioral distress
  • Collaborated with drivers for prevention and management of passenger’s who exhibit aggressive behaviours
  • Ensured that safety and health procedures are in compliance with all applicable state and federal regulations.
  • Developed safety policies and procedures for the organization and ensured that all employees were aware of these policies.
  • Identified and raised awareness of prevalent unsafe behaviors, executing injury prevention efforts to instill facility personnel with core value of workplace safety.
  • Conducted safety inspections of work areas, equipment and personnel to ensure compliance with applicable safety regulations.
  • Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
  • Attended conferences and seminars related to occupational health &safety topics in order stay up-to-date on industry best practices.
  • Analyzed incident data to identify trends in injuries, illnesses and accidents.
  • Participated in business safety committee meetings and health and safety audits.
  • Inspected job sites for hazardous conditions, excessive noise and PPE use.
  • Created educational materials related to safety topics such as fire prevention, emergency response plans, hazardous material handling.
  • Actively participated in internal committees focused on developing strategies for improving overall workplace safety performance.

Bus Operator

southwest transit
11.2017 - 06.2022
  • Operating the bus over the prescribed route and following the correct time schedule
  • Transporting passengers with disabilities
  • Reporting any problems that may disrupt scheduled service
  • Writing reports on traffic accidents and bus incidents
  • Conducting daily vehicle inspections to ensure bus safety
  • Cleaning the bus at the end of each shift, in preparation for the next shift.
  • Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
  • Observed local laws and regulations governing public transportation operations throughout shifts.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Adhered to set schedules while operating buses safely along assigned routes.
  • Parked vehicles at loading areas to board passengers.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
  • Inspected interior of bus after each trip for any lost items left behind by passengers.
  • Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
  • Kept accurate logs of all deliveries and trips.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Monitored traffic conditions along assigned routes and adjusted speed accordingly.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Reported delays or accidents.
  • Communicated route information to passengers during trips as needed.
  • Collected tickets or cash fares from passengers.
  • Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
  • Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Helped elderly and disabled passengers board and exit bus.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Worked with cross-functional teams to achieve goals.

Shadow Youth Worker

TAFE QLD PLACEMENT
11.2015 - 07.2016
  • Collaborate with professional and community service providers, employing TAFE approach, to effective positive change in youth environments
  • Monitored activities that meet client's physical, emotional, recreational, social, educational, and medical needs
  • Engaged in counseling of residents (individual and group) and wrote internal reports
  • Maintained safety, appearance and cleanliness of the facility.

adimistration officer

Accountancy services
01.2013 - 01.2015
  • Designed and implemented upgraded training policies for both new and old employees
  • Established and maintained effective relationship with all external agencies and professional bodies
  • Coordinated and participated in training and development for new employees and existing employees respectively
  • Monitored and maintained appropriate professional standards for HR staff
  • Reviewed organizational structure, job descriptions and job evaluations in order to identify and present organizational inconsistency and provide correction recommendations
  • Entered accounts payable receipts and invoices into company system for payment
  • Answered phone calls, assisted clients or directed them to appropriate manager
  • Worked in QuickBooks and MYOB for the payroll and creating other accounts reports.

Education

Certificate 3 Business Communications -

COMPASS

Certificate 3 Workplace Health and Safety -

SKILLED

Certificate 3 Driver Operations (Bus Driver) -

STRATEGIC

Diploma of Child Youth and Family Intervention -

TAFE QLD

TCI (Therapeutic Crisis Intervention) -

TAFE QLD

Skills

  • Microsoft Office
  • Spreadsheets
  • Email
  • Presentations
  • Database Management
  • QuickBooks
  • MYOB
  • XERO
  • Social Media
  • Web
  • Typing
  • Business knowledge
  • Hiring
  • Office Management skills
  • Logistics
  • Negotiating
  • Planning

Timeline

Transit Bus Operator

Brisbane City Council
07.2022 - Current

Safety Representative

south west transit
02.2018 - 06.2022

Bus Operator

southwest transit
11.2017 - 06.2022

Shadow Youth Worker

TAFE QLD PLACEMENT
11.2015 - 07.2016

adimistration officer

Accountancy services
01.2013 - 01.2015

Certificate 3 Business Communications -

COMPASS

Certificate 3 Workplace Health and Safety -

SKILLED

Certificate 3 Driver Operations (Bus Driver) -

STRATEGIC

Diploma of Child Youth and Family Intervention -

TAFE QLD

TCI (Therapeutic Crisis Intervention) -

TAFE QLD

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Kita Williams