Kit Fung Cheung
Darch,WA
Summary
Proven track record in enhancing customer satisfaction at Air China Hong Kong Development Corporation LTD, adept in customer support and business development. Skillfully resolved complaints, boosting company reputation through exceptional service. Demonstrates strong teamwork and time management abilities, ensuring efficient customer relations and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to the position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Airline Representative
Air China Hong Kong Development Corporation LTD
07.2012 - 05.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Bachelor of Hospitality And Tourism - Hospitality And Tourism
Edith Cowan University
Joondalup, WA07.2025
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Time Management
- Business Development
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Airline Representative
Air China Hong Kong Development Corporation LTD
07.2012 - 05.2023
Bachelor of Hospitality And Tourism - Hospitality And Tourism
Edith Cowan University
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