Kithma Siriwardhane

Responsibilities:

• Customer Service:Provided exceptional service to guests by greeting them promptly, taking accurate orders, and addressing any concerns or issues effectively.
  Delivered food and beverages in a timely manner while ensuring a pleasant dining experience.
  
• Operational Duties:Maintained cleanliness and organization of the dining area, including tables, floors, and restrooms, to ensure a hygienic environment.
  Managed inventory levels of supplies and communicated needs to management to prevent shortages and ensure smooth operations.
  
• Team Collaboration:Collaborated with kitchen staff, bartenders, and other servers to ensure seamless service and efficient table turnover.
  Assisted colleagues during busy periods, demonstrating flexibility and teamwork.
  
• Compliance and Safety:Adhered to food safety standards and sanitation guidelines, ensuring compliance with health and safety regulations.
  Followed all relevant laws and regulations regarding alcohol service and age restrictions.
  

Achievements:

• Customer Satisfaction:Consistently received positive feedback and high ratings from customers, contributing to an increase in repeat business and overall customer satisfaction.
  Awarded “Employee of the Month” for outstanding service and dedication.
  
• Performance Metrics:Exceeded sales targets by 15% through effective upselling techniques and personalized service.
  Demonstrated exceptional efficiency in managing high-volume service periods, leading to a 20% reduction in average table turnover time.
  
• Skill Development:Completed advanced training in food safety and customer service, enhancing knowledge and skills in these areas.
  Promoted to lead server, taking on additional responsibilities including training new staff and overseeing shifts.
  
• Team Contribution:Contributed to a positive team environment, improving staff morale and collaboration through effective communication and support.
  Suggested and implemented process improvements that streamlined service operations and enhanced the overall customer experience.