Kithma Siriwardhane
Thornlie,WA
Summary
Dedicated professional with strong customer service and communication skills. Experienced in maintaining cleanliness and organization while resolving conflicts to ensure a positive experience for clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeper
The Esplanade
Freemental, WA
01.2025 - 12.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized cleaning supplies and equipment safely and efficiently.
- Collaborated with team members to ensure timely completion of tasks.
- Changed bed linens and towels, tidied up rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
Cleaner
Ht Services
Perth, Australia
09.2024 - Current
- Maintained cleanliness in various facilities, ensuring a safe environment.
- Operated cleaning equipment and tools effectively for efficient service delivery.
- Followed safety protocols to prevent accidents during cleaning tasks.
- Organized cleaning supplies and equipment for optimal accessibility and use.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Cashier
Lakers Fish and chips
Thornlie, WA
08.2024 - 09.2025
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Handled cash register operations, including opening and closing procedures.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
Hilton Colombo
Colombo, Sri Lanka
02.2020 - 03.2024
- Assisted guests with inquiries and provided information about hotel services.
- Managed check-in and check-out processes for incoming and departing guests.
- Resolved guest complaints promptly to ensure customer satisfaction.
- Coordinated with housekeeping to maintain cleanliness in guest rooms and common areas.
Education
MBA - Hospitality And Tourism Management
Kaplan Business School
Perth02-2026
BBA - Bachelor of Business Administration (Hons
Liverpool John Moores University
UK03-2024
High School Diploma -
Colombo Academy of Hospitality Management
SRI Lanka01-2024
Skills
- Project management
- Customer service
- Team collaboration
- Conflict resolution
- Inventory management
- Time management
- Communication skills
- Proficient in Word, Excel
Certification
work with children check
References
References available upon request.
Timeline
Housekeeper
The Esplanade
01.2025 - 12.2025
Cleaner
Ht Services
09.2024 - Current
Cashier
Lakers Fish and chips
08.2024 - 09.2025
Customer Service Representative
Hilton Colombo
02.2020 - 03.2024
MBA - Hospitality And Tourism Management
Kaplan Business School
BBA - Bachelor of Business Administration (Hons
Liverpool John Moores University
High School Diploma -
Colombo Academy of Hospitality Management