CLAUDIA LEUNG

• Managed and oversaw operations, maintenance and administration for a portfolio of 180-200 properties.
• Planned, scheduled and organised general maintenance or repairs for commercial or residential properties.
• Coordinated creation and execution of leases, management authority and other legal documents.
• Investigated and resolved property complaints to foster pleasant living environment for renters in timely manner.
• Coordinated with rental providers for the procurement of services such as repairs, renovations, landscaping.
• Conducted inspections of properties to ensure compliance with safety regulations and prepared condition reports.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities between rental providers and renters.
• Managed overall rental providers and renters relations, promoted customers satisfaction and streamlined services delivery.
• Developed marketing plans to promote vacant proeprties through various channels such as online listings or print media advertisements.
• Managed day-to-day activities involving rental providers and renters, subcontractors and different stakeholder.

• Provided administrative support to the Director and Property Manager.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk in a professional manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed and maintained accurate records for keys of sale and rental properties.
• Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
• Updated PropertyMe system to organise office documentation, maximising efficiency and increasing productivity.
• Processed rental provider monthly rental statements and entered invoices into PropertyMe system.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Sorted and distributed incoming letters and emails for office distribution.
• Provided secretarial and office management support while building cooperative working relationships.

Human Resource

• Assisted in recruiting and hiring processes from various internal and external sources i.e. LinkedIn Recruiter, Seek.
• Screened CV based on the role profiles and job requirements.
• Assisted to conduct candidate interviews to gain additional insight into professional background and skill set.
• Assisted HR Manager for preparing post interview report.
• Helped to maintain and enriched talent pipeline for the company.

Customer Service

• Managed enquiries from customers about payments, sales, refunds and customer issues.
• Answered inbound calls, chats and emails to facilitate customer service.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.