Summary
Overview
Work History
Education
Skills
Certification
Placements
References
Timeline
Generic
KITTY TSUI TUNG CHAN

KITTY TSUI TUNG CHAN

South Australia

Summary

  • A compassionate and skilled Master of Social Work graduate seeking a challenging position that allows me to utilise my knowledge, skills, and experience in providing effective social work services to individuals, families, and communities.
  • Through my studies and work experience, I have developed strong communication, problem-solving and critical thinking skills to make informed decisions, identify the best resources and formulate the best plan to help clients.
  • I gained extensive knowledge and skills in providing support and assistance to elderly individuals throughout the work experience in aged care facility, such as person-centred care, Case Study, Cognitive Stimulation Therapy (CST).
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Southern Cross Care SA, NT & VIC Inc
03.2024 - Current

Lifestyle Therapist

Southern Cross Care (SA & NT) INC
05.2023 - Current
  • Established positive rapport with residents through multiple visit and conduct activity
  • Engaging resident to participate in meaningful activities and maintain comprehensive records
  • Collaborated with interdisciplinary teams to integrate therapeutic interventions into the overall care plan for residents
  • Conducted thorough assessments of residents' needs, preferences, and capabilities to tailor activities that promote individual well-being
  • Developed and implemented personalised lifestyle programs for residents, focusing on physical, mental, and social stimulation
  • Established strong relationships with residents and their families, ensuring open communication and feedback to enhance the effectiveness of the lifestyle program.

Roving Lifestyle Coordinator (3-months Contract)

Southern Cross Care SA, NT & VIC Inc
12.2023 - 03.2024
  • To support and enable residents to maximise independence, improve and maintain their health, wellness and quality of life.
    • To use best practice, evidence based tools to plan and deliver high quality lifestyle and exercise services with the emphasis on person centred care and healthy ageing through goal setting, emotional support, health literacy and enabling participation in both community and facility activities of relevance to each resident.
    • Work as part of a multi-disciplinary Early Intervention team to identify and develop Recovery Pathways for residents at risk of decline and frailty
    • Undertake audits to ensure all residential Lifestyle programs operate in accordance with Southern Cross Care procedure
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.

Food and Beverage Manager

Hawker Walker
06.2018 - 12.2020
  • Coordinated daily and nightly shift safety and sanitation procedures for entire restaurant
  • Providing an efficient and effective rostering service
  • Managed bar and wait staff and directed hiring program
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
  • Maintained highest standards for beverage quality and service.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

Student Social Worker

Southern Cross Care (SA & NT) INC
08.2020 - 11.2020
  • Conducted intake interviews with new residents and entered data; Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs and build a case note to assisted clients in developing and setting realistic goals to promote positive change
  • Established positive rapport with residents through multiple visit and conduct activity, such as music group; cuppa and chat; wordle activity, etc
  • Work collaboratively and respectively within a multi-disciplines team, such as contributed to team meetings, provide support for continuity of patient care
  • Developed recreational care plans for residents; Planned and led creative and therapeutic daily programs for residents, such as CST Therapy; memory book activity, cooking activity, etc.

Student Social Worker

Stella Maris Parish School
07.2019 - 12.2019
  • Worked independently and collaboratively in a team environment to provide support and guidance, such as supporting school social worker on individual counselling session
  • Cultivated interpersonal skills by building positive relationships with others
  • Strengthened communication skills through coursework and volunteer activities, and regular interactions with others
  • Passionate about learning and committed to continual improvement, such as attend to NAPCAN Child Protection Week morning and an after-school training
  • Demonstrated strong organizational and time management skills while managing multiple projects, such as What the Buzz project, R U OK Day activity.

Food and Beverage Attendant

MW Kitchen
04.2018 - 06.2018
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Stage Assistance

NHT 2018 Ambassador Academy
01.2018 - 01.2018
  • Excellent communication skills, both verbal and written
  • Gained strong leadership skills by managing projects from start to finish
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Worked well, respectively and friendliness in a team setting, providing support and guidance
  • Proven ability to learn quickly and adapt to new situations.

Onsite Assistant

IFX EXPO ASIA
01.2018 - 01.2018
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Skilled at working independently and collaboratively in a team environment
  • Cultivated interpersonal skills by building positive relationships with others
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Self-motivated, with a strong sense of personal responsibility.

Education

Master of Social Work - Social Work

Flinders University
Adelaide, SA
12.2020

Bachelor of Business - Human Resources Management

University of South Australia
Adelaide, SA
12.2018

Skills

  • Group Therapy
  • Case Management
  • Person-Centred Care
  • Cultural Competency
  • Case Notes
  • Resident Support
  • Recreational Activities
  • Resident Engagement
  • Relationship Building
  • Organisation and Time Management

Certification

  • Australian Higher Education Graduation Statement
  • National Police History Check
  • Safe Environment Certificate
  • RAN-EC
  • NDIS Screening Checks
  • DSCI Screening Checks- Age Care, Disability, Child Related and Vulnerable Person

Placements

Student Social Worker, 08/2020, 11/2020, Southern Cross Care (SA & NT) INC - Fullarton Residential Care, SA

  • Conducted intake interviews with new residents and entered data, Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs and build a case note to assisted clients in developing and setting realistic goals to promote positive change, Established positive rapport with residents through multiple visit and conduct activity, such as music group; cuppa and chat; wordle activity, etc., Worked collaboratively and respectively within a multi-disciplines team, such as contributed to team meetings, provide support for continuity of patient care, Developed recreational care plans for residents; Planned and led creative and therapeutic daily programs for residents, such as CST Therapy; memory book activity, cooking activity, etc.

Student Social Worker, 07/2019, 12/2019, Stella Maris Parish School - Seacombe Gardens, SA

  • Worked independently and collaboratively in a team environment to provide support and guidance, such as supporting school social worker on individual counselling session, Cultivated interpersonal skills by building positive relationships with others, Strengthened communication skills through coursework and volunteer activities, and regular interactions with others, Passionate about learning and committed to continual improvement, such as attend to NAPCAN Child Protection Week morning and an after-school training, Demonstrated strong organizational and time management skills while managing multiple projects, such as What the Buzz project, R U OK Day activity

References

Available Upon Request

Timeline

Administrative Assistant

Southern Cross Care SA, NT & VIC Inc
03.2024 - Current

Roving Lifestyle Coordinator (3-months Contract)

Southern Cross Care SA, NT & VIC Inc
12.2023 - 03.2024

Lifestyle Therapist

Southern Cross Care (SA & NT) INC
05.2023 - Current

Student Social Worker

Southern Cross Care (SA & NT) INC
08.2020 - 11.2020

Student Social Worker

Stella Maris Parish School
07.2019 - 12.2019

Food and Beverage Manager

Hawker Walker
06.2018 - 12.2020

Food and Beverage Attendant

MW Kitchen
04.2018 - 06.2018

Stage Assistance

NHT 2018 Ambassador Academy
01.2018 - 01.2018

Onsite Assistant

IFX EXPO ASIA
01.2018 - 01.2018

Master of Social Work - Social Work

Flinders University

Bachelor of Business - Human Resources Management

University of South Australia
KITTY TSUI TUNG CHAN