Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Faculty Business Operation Administrator
Curtin University
08.2015 - Current
Supporting Health Sciences Dean of Research in various Research activities including monitoring research budget, project acquittal, information dissemination to Faculty research staff and committee, coordinating faculty strategic research scholarships, research awards and relevant research events.
Line manage team of two administrative staff
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by University policy eg. Faculty Research and Graduate Studies Committee information.
Maintained personnel records and updated internal databases to support document management. eg. maintaining distribution data base for all current University research academics and information dissemination
Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality. eg. Organisation of Faculty Fieldwork Supervisor Professional workshop
Managed office inventory levels, computer asset management ensuring adequate supplies were available
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Streamlined office operations by implementing efficient administrative systems and procedures. eg. Create and implementing Faculty Admin Operating Procedure Manual
Executive Officer, Dean of Research
Curtin University-Faculty Of Health Sciences
06.2010 - 08.2015
Supporting Health Sciences Dean of Research in various Research activities including monitoring research budget, project acquittal, information dissemination to Faculty research staff and committee, coordinating faculty strategic research scholarships, research awards and relevant research events host more than 100 guests. Annual Mark Liveris Student Seminar for more than 60 HDR student.
Established strong relationships within University research community and key stakeholders to enhance collaboration and cross Faculty communications
Optimizing resource allocation and improving overall productivity.
Handled administrative management, personnel issues and supply requirements within Dean of Research portfolio
Administrative Officer
Curtin University Office Of R&D
04.2008 - 05.2010
Duties include cross checking of research project with relevant contract and funding allocation.
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Managed files and records for research project to ensure relevant information is updated.
Manage acquittal of NHMRC and ARC project on Script data base
Contributed to successful projects by providing essential administrative support and resource management.
Finance Officer
Curtin University Financial Services
08.2005 - 04.2008
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Ensuring all operation tasks are completed in timely manner
Managed files and records for all vendors and adhered to safety procedures to prevent breaches and data misuse.
Collaborated with team leaders to ensure clear procedure and communication are in practice
Verified compliance of financial policies and accounting procedures against federal regulations.
Education
Advanced Diploma of Business Administration -
Central Metropolitan College of TAFE
G.C.E. 'O' Levels -
Wythenshawe College
Manchester, UK
Secondary School -
St.Margaret's Girls College
Skills
CiAnywhere -budget module,Financial reporting, General Ledger, Purchasing
Microsoft Excel
Microsoft Word
Research Office Script data base
People and Culture reporting
Personal Information
Citizenship: Australian
Marital Status: Married
Training
CiAywhere Budget, Financial reporting, General Ledger and Purchasing
Recruitment and Selection - Chair & Panel
Performing Manual Task Safely
Equal Opportunity Work Essential
Introduction to Cyber Security Work Essential
Curtin Staff Development course in Project Management
Curtin Leadership Program- Business Writing with Grammar and Style
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited