Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic
Kivindi Ranwala

Kivindi Ranwala

148F, Kalanduruwakotuwa Road,Unapathanga, Pilimathalawa

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Sofia Colombo City Hotel, Sri Lanka
12.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Butler

Jetwing Kandy Gallery Hotel Sri Lanka
01.2020 - 07.2023

As a Butler I was responsible and provide every service from arrival and departure of the guest. Including Waitress duty and the Housekeeping attendant's duty. We do not have extra workers department wise.


Greeting Guests

Serve the welcome drink

Take Guests to the room

Help to unload luggage if need

Prepare the room

Provide other services as a baby sitter if need

Take Guests to their tables

Present menu and provide details

Take the order and serve the order

Take guests city tours or village tours

Education

Master Barista Course And Food Safety Course

Colombo Bartender & Barista School
15B Alfred Place, Colombo, Sri Lanka

Certificate in Tourism & Hotel Operations,

Open University
Polgolla, Sri Lanka

Certificate of Computer Applications

Infortec International College
Kandy, Sri Lanka

Diploma in English

E Soft Metro Campus
Kandy Sr Lanka

Skills

  • Dining area maintenance
  • High-volume dining
  • Menu Recommendations
  • Safe Food Handling

Certification

Completed Training under the Jetwing Youth Development Project from February 2019 to 15th November 2019.


Covid 19 Safety Advocate at Jetwing Kandy Gallery

Completed Covid - Covid 19 Risk Mitigation Program

Referees

Referees


Mr. Suranga Samarasinghe

Operations Manager

Jetwing Hotel

Kandy +94707750529

suranga@jetwinghotels.com


Mrs. Swart Larooij

Pilimathalawa Sri Lanka


Winias Reed 6

9131 EB Ee

Netherlands

t-tswart@hotmail.com

+31519518333

Timeline

Waitress

Sofia Colombo City Hotel, Sri Lanka
12.2023 - Current

Butler

Jetwing Kandy Gallery Hotel Sri Lanka
01.2020 - 07.2023

Master Barista Course And Food Safety Course

Colombo Bartender & Barista School

Certificate in Tourism & Hotel Operations,

Open University

Certificate of Computer Applications

Infortec International College

Diploma in English

E Soft Metro Campus
Kivindi Ranwala