Kiwi Winitana-Patene
Quakers Hill,NSW
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
Te Taiwhenua O Heretaunga
Hawke's Bay New Zealand
07.2021 - 07.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 10+ advisors in providing excellent customer service to callers requiring assistance for Covid-19 and Covid-19 issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Forecourt Attendant
Francis Holdings Ltd
Hawke's Bay, NZ
09.2014 - 07.2021
- Followed state and local laws regarding cigarette and alcohol sales.
- Supported fuel station safety as top priority in work for benefit of team members, customers and business.
- Watched customers at pumps to help prevent drive-offs, unsafe misuse of gasoline containers and pumping of multiple cars within same transaction.
- Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area to meet safety and sanitation regulations.
Shed Hand
J.Bostocks Packhouse
Hawke's Bay, NZ
02.2014 - 08.2014
- Harvested fruits and vegetables and prepared for sale or shipping.
- Sorted fruit and vegetables before distribution.
- Kept a safe and clean work space.
Education
Naenae College
Skills
- Individual Sessions
- Employee Motivation
- Quality Assurance
- Operational Efficiency
Timeline
Call Center Supervisor
Te Taiwhenua O Heretaunga
07.2021 - 07.2023
Forecourt Attendant
Francis Holdings Ltd
09.2014 - 07.2021
Shed Hand
J.Bostocks Packhouse
02.2014 - 08.2014
Naenae College