Kiya Cateris
Summary
Customer Service Professional with 5+ years of experience. Skilled in conict resolution, problem solving, and delivering exceptional customer service. Committed to providing a positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Vapeoz
08.2023 - Current
- Skilled in providing excellent customer service and resolving customer inquiries
- Developed strong product knowledge, enabling customers to make informed decisions
- Utilized up-selling techniques to maximize revenue
- Procient in using point-of-sale systems to process payments
- Managed product inventory and restocking to ensure availability
- Collaborated with store management to develop promotional strategies.
Team Member (Tech)
Oceworks
05.2023 - 08.2023
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Picked and collected Click and Collect Orders
- Replenished Stock
- Upheld merchandising and security standards
- Ensured high-risk items were secure
- Troubleshoot any issues with display items.
Product Zone Specialist
Apple
08.2021 - 12.2022
- Sold goods to a diverse range of customers
- Beat quarterly KPI goals and targets
- Completed phone plans and contracts with Vodafone, Optus and Telstra
- Assisted customers with their Latitude Credit Applications
- Completed customer interactions to the best of my abilities
- Greeted customers at the door and assisted them to their Genius Bar appointments
- Further my problem-solving skills by assisting customers with on the spot troubleshooting
- Went above and beyond to further customer relationships with the company.
Front Of House Manager
Souvlucky Country
12.2020 - 05.2021
- Skilled in training and motivating staff to ensure excellent customer service, as well as developing and implementing successful marketing strategies
- Proven track record of achieving and exceeding sales goals, ensuring high standards of hygiene and safety
- Highly experienced in managing cash ow, ordering and maintaining inventory, and scheduling staff
- Skilled in using Microsoft Office suite and Point-of-Sale systems
- Adept at creating and implementing cost-effective strategies to increase sales and profitability
- Assisted BOH with food prep.
Crew Trainer/Cafe Coordinator
Westmead Mcdonalds
04.2017 - 12.2021
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Developed new policies to help streamline efficiency in sales and time management
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Learned barista skills and basic latte art
- Implemented WHS and food hygiene practices
- Trained other employees in customer service, food safety, and performance requirements.
Education
Bachelor of Education (Secondary)/Bachelor of Arts -
Macquarie University
Skills
- Product Sales
- Payment Processing
- Inventory Control
- Conflict Resolution
- Dining Area Maintenance
- POS System Operation
- Excellent customer service
references
- Gillian Atkins, Owner, VapeOz, 0405030323
- Brennen Brixen, Manager, VapeOz, 0426886238
Certification
Responsible Service of Alcohol (RSA) - Completed January 2024
Barmax
Timeline
Sales Associate
Vapeoz
08.2023 - Current
Team Member (Tech)
Oceworks
05.2023 - 08.2023
Product Zone Specialist
Apple
08.2021 - 12.2022
Front Of House Manager
Souvlucky Country
12.2020 - 05.2021
Crew Trainer/Cafe Coordinator
Westmead Mcdonalds
04.2017 - 12.2021
Bachelor of Education (Secondary)/Bachelor of Arts -
Macquarie University
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