Kiya Sylvester
Mandurah
Summary
Dedicated and hardworking professional with exceptional communication, time management, and computer skills. Goal is to utilize abilities to effectively contribute to the success of the company. Known for strong work ethic, consistently praised by peers for commitment and reliability. Confident in being relied upon to help the company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Ampol
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Handled all banking responsibilities including ordering and receiving change and refilling the safe.
- Accomplished multiple stock takes each month within established timeframes.
- Ensured a secure, tidy workplace for staff and visitors.
- Increased customer satisfaction by quickly resolving any customer complaints or queries.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed and posted rosters within the labour budget.
Customer Service Cashier
Ampol
08.2022 - 09.2024
- Kept the workspace tidy and well-organized, enhancing the customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Personal Carer
Self Employee
09.2018 - 07.2022
- Managing Medication
- Answering phones calls and making appointments
- Assisting with shopping and social activities
- Showering and personal care
- Money management
Education
Coodanup College
Mandurah, WASkills
- Well Developed Computer Skills
- Planning and Organising
- Well Developed Communication Skills
- Work independently or as part of a team
- Time Management
- Telephone Skills
- Money handling experience
- Staff management
- Customer service
Certification
Certificate 4 in Ageing Support
Timeline
Manager
Ampol
09.2024 - Current
Customer Service Cashier
Ampol
08.2022 - 09.2024
Personal Carer
Self Employee
09.2018 - 07.2022
Coodanup College
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