Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kiyara Pretorius

Parkville,VIC

Summary

Dynamic and versatile with a proven track record in customer service, as demonstrated at Earth Cafe and Bar. Excelled in problem-solving and multitasking, significantly enhancing customer satisfaction. I am skilled in cash handling and organizational abilities, adept at fostering positive experiences in diverse roles. I am ready to contribute effectively with willingness to grow within professional environment, and make positive impact through dedication and attention to detail.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cafe Worker

Earth Cafe and Bar
04.2022 - 03.2023
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Handled high-pressure situations calmly while multitasking effectively.
  • Brewed coffee and tea and changed out drink station syrups.
  • Trained new cafe workers in sales, customer service, and safety.
  • Completed milkshakes and ice cream desserts for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Babysitter

Hannah Burger
04.2022 - 03.2023
  • Communicated positively with children and guardians.
  • Monitored children's play activities to verify safety.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.


Sports Coach

Golden Beach Netball Club
03.2021 - 10.2022
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.

House Sitter

Ruby and Thor
11.2022 - 01.2023
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Cared for houseplants by frequently watering during owners' absence.
  • Maintained client trust with thorough communication on property status and any necessary updates during their absence.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.

Dog Walker

04.2021 - 10.2023
  • Provided dogs with exercise and fresh air to promote dog health.
  • Provided dog with water for adequate hydration on longer walks.

Apprentice

Active Horizon Construction
11.2023 - 02.2024
  • Bank account reconciliations, diary and event organisation, running of day-to-day office tasks including emails.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.

Education

Bachelor of Science - Nueroscience

University of Melbourne
Parkville, VIC
11-2027

Sunshine Coast Grammar School
Sunshine Coast, QLD
11-2023

Skills

  • Problem-solving
  • Attention to detail
  • Work prioritization
  • Organizational skills
  • Multitasking Abilities
  • Flexible schedule
  • Customer service
  • Espresso machine operation
  • Punctual and reliable
  • Computer skills
  • Cash handling proficiency

Accomplishments

    Completed Kumon up to Level G

    Attended Buranga camp for talented and gifted for technology

Certification

Certificate IV in Entrepreneurship and New Business (BSB40320)

Languages

Afrikaans
Native or Bilingual
English
Native or Bilingual

Timeline

Apprentice

Active Horizon Construction
11.2023 - 02.2024

House Sitter

Ruby and Thor
11.2022 - 01.2023

Cafe Worker

Earth Cafe and Bar
04.2022 - 03.2023

Babysitter

Hannah Burger
04.2022 - 03.2023

Dog Walker

04.2021 - 10.2023

Sports Coach

Golden Beach Netball Club
03.2021 - 10.2022

Bachelor of Science - Nueroscience

University of Melbourne

Sunshine Coast Grammar School

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Kiyara Pretorius