Summary
Overview
Work History
Education
Skills
Certifications
CUST
Timeline
Generic

Kyicha Wilton

Hobart,Australia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.

Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Strandbags Group
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cleaner

General Window Cleaning
08.2024 - 02.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Call Center Representative

Souther Communication Network
01.2024 - 07.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Front of House Employee

Brown Burgers
03.2023 - 07.2023
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Front of House Employee

KFC
09.2019 - 01.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Bartender

Shamrock Hotel
12.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Year 11 -

Elizabeth College
Hobart, TAS
12.2022

High School Diploma -

Montrose Bay High School
Hobart, TAS
12.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Certifications

  • Responsible service of alcohol
  • Certificate 3 in retail
  • Working with vulnerable people card

CUST

  • January 18, 2022
  • Platypus Shoes
  • Hobart, Tasmania 7010
  • (03) 9068 3930
  • RE: Platypus Sales assistant
  • Dear Hiring Manager
  • As an experienced KFC customer service team member, the advertisement for Platypus Sales assistant with Platypus sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.
  • I bring a comprehensive set of skills that I believe will be valuable to Platypus. In my KFC customer service team member role, I honed my abilities in Customer service and the ability to work well within a fast paced and energetic team environment, providing a firm foundation for the Platypus Sales assistant position. My customer service, people-centric nature, and compassion have afforded me excellent collaboration skills.
  • I am excited to contribute my talents and proficiency in teamwork toward your team efforts. As an engaging communicator with a proven track record in working amongst a team, my focus on building strong professional relationships has been a beneficial asset throughout my career.
  • Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Platypus Sales assistant role.
  • Thank you for your time and consideration of my candidacy.
  • Sincerely
  • Kiyicha Wilton

Timeline

Customer Service Representative

Strandbags Group
01.2025 - Current

Bartender

Shamrock Hotel
12.2024 - Current

Cleaner

General Window Cleaning
08.2024 - 02.2025

Call Center Representative

Souther Communication Network
01.2024 - 07.2024

Front of House Employee

Brown Burgers
03.2023 - 07.2023

Front of House Employee

KFC
09.2019 - 01.2024

Year 11 -

Elizabeth College

High School Diploma -

Montrose Bay High School
Kyicha Wilton