Kiyle Holzhauser
Whalan,NSW
Summary
Dedicated customer service professional with great experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
A-One Lift Truck Services
10.2022 - Current
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Hygiene Service Technician
Rentokil
02.2021 - 10.2022
- Customer sales, Service of units, Sanitation, Delivery of products
- Assisted clients in developing customized hygiene solutions tailored to their specific operational needs and challenges.
- Efficiently managed scheduling and route planning, ensuring punctual service delivery across multiple locations daily.
- Increased client retention with exceptional attention to detail in all aspects of hygiene maintenance.
Bar and Gaming Assistant
Uncle Bucks Hotel
03.2019 - 02.2021
- Serving customers, Cash handling, Service of the Pokie machines, Covid marshalling, General cleaning duties
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Traffic Controller
Atlas
03.2018 - 03.2019
- Traffic stop and go
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Worked with foreman to create effective temporary traffic control schemes.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Stood for [Number] hours with "Stop/Slow" paddle directing traffic.
- Routed traffic around construction sites for worker and driver safety.
- Assembled signs and cones to direct traffic through construction sites.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
Bar and Restaurant Assistant
Penrith District Rugby League Club
01.2016 - 01.2018
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail, Satisfying Client's requests in a timely manner, Assessing customer preferences and making drink recommendations, Providing a positive and friendly guest experience by interaction, Collecting money for drinks served and providing change as needed, Checking identification to verify legal age requirements for all customers, Balancing cash receipts, Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories, Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Corporate Box Host 2IC
Penrith District Rugby League Club
01.2016 - 01.2018
- Organising the bar area to streamline drink preparation and inventory, Placing orders for liquor, beer, wine, and other supplies, Planning bar menus, Creating unique drinks, Preparing and serving appetisers, snacks, or other food items for customers at the bar, Complying with all food and beverage regulations, Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Assistant Manager
National Planning Services
01.2003 - 01.2004
- Conducted Day-to-Day Business operation of National Planning Services, Supervised and trained a team of 10 employees, meeting all weekly goals, Scheduled and maintained store inventory, Oversaw all aspects of customer service, Responsible for all cash handling, including accounts receivable and accounts payable
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Whalan High School
Whalan12.2000
Skills
- Excellent Customer Service
- Communication Skills
- Time Management
- Multitasking and leadership
- Ability to work under pressure
- Organisational Skill
- Technical skill (MS Word, Excel, PowerPoint)
- Team Player
- Decision making
Certification
- RSA-Expiry 01/31/21
- RCG - Expiry 01/31/21
- Working with Children Check (2015)
- Full NSW Driver's License and Own Car
Education And Qualifications
- 2019 CPCCWHS1001 (Prepare to work safely in the construction industry)
- 2019 Traffic Control (TC)
- 2019 Implement Traffic Control Plans (ITCP)
- 2016 Responsible Service of Alcohol (RSA)
- 2016 Responsible Conduct of Gambling (RCG)
- 2001 Cert II in Business Office Admin Mount Druitt TAFE
- 2000 Year 10, Chifley College Whalan Campus
References
- Katrina Wursten, Initial 2IC, 0404810073
- Lyn Cooke, Supervisor at Emmaus Hostel, 0416018392
Timeline
Office Manager
A-One Lift Truck Services
10.2022 - Current
Hygiene Service Technician
Rentokil
02.2021 - 10.2022
Bar and Gaming Assistant
Uncle Bucks Hotel
03.2019 - 02.2021
Traffic Controller
Atlas
03.2018 - 03.2019
Bar and Restaurant Assistant
Penrith District Rugby League Club
01.2016 - 01.2018
Corporate Box Host 2IC
Penrith District Rugby League Club
01.2016 - 01.2018
Assistant Manager
National Planning Services
01.2003 - 01.2004
High School Diploma -
Whalan High School
- RSA-Expiry 01/31/21
- RCG - Expiry 01/31/21
- Working with Children Check (2015)
- Full NSW Driver's License and Own Car
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