Joon Ting Kiyu
Melbourne,Australia
Summary
Motivated and adaptable Bachelor of Business (Global Business) student at RMIT University, currently on exchange in Melbourne, Australia.
Developed extensive customer service and sales skills in fast-paced retail environment. Expertise in handling transactions, managing inventory, and resolving customer issues. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Committed to leveraging transferrable skills to contribute effectively in new role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant & Customer Service (Contract Role)
YS Master Group Sdn Bhd
12.2024 - 02.2025
- Supported nationwide festive hamper sales during peak season.
- Handled customer enquiries and provided efficient, friendly service.
- Assisted with order coordination and ensured smooth delivery process.
Customer Service Assistant
Re Patisserie
12.2023 - 05.2024
- Delivered excellent customer service in a high-demand retail environment.
- Managed multiple tasks efficiently during busy peak periods.
- Developed strong problem-solving and organizational skills.
Education
Bachelor of Business - Global Business
RMIT University
01.2025
Skills
- Customer Service & Sales Support
- Effective Communication
- Problem-Solving & Adaptability
- Organisation & Time Management
- Multicultural Awareness
- Cash handling
- Goal oriented
- Relationship building
- Stock management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- IELTS English Test – Overall Band Score: 6.5
- Diploma in International Business (GPA 3.9/4.0)
Languages
Chinese
Native or Bilingual
English
Full Professional
Malay
Professional Working
Timeline
Sales Assistant & Customer Service (Contract Role)
YS Master Group Sdn Bhd
12.2024 - 02.2025
Customer Service Assistant
Re Patisserie
12.2023 - 05.2024
Bachelor of Business - Global Business
RMIT University