Kizza Francisco
Glebe,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Payroll Officer position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Senior Guest Service Associate
YWCA Australia (Song Hotel Sydney)
09.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
- Conducted regular audits of reservation systems for accuracy in pricing plans or promotional offers which contributed to increased profitability.
- Contributed to staff development through mentorship programs that fostered talent retention within the organization.
ADMINISTRATIVE OFFICER
FIRST ONE EDUCATION PTY LTD
10.2021 - 01.2022
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Supports team by performing tasks related to organization and strong communication
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
CUSTOMER SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
01.2017 - 01.2020
- Complete due diligence and basic paperwork for account opening, investments, and account information updates
- Resolve issues across multiple departments while maintaining a high level of customer service to internal and external customers while meeting expectations.
Education
Diploma of Business -
LEAD COLLEGE
Bachelor of Science - Business Administration
St. Theresa's College
Cebu City, Philippines 03.2017
Skills
- Self-motivated
- Detail-oriented
- Exceptional collaboration, communication and customer handling skills
- Able to work independently and efficiently to meet deadlines
- Excellent problem-solving skills
- Can manage tasks properly / strong time management
- Knows how to use Microsoft Office, Microsoft and Macintosh Operating system
- Problem-solving abilities
References Available
Jillian Estella-Taray
Accounts Officer
BOM Building Supplies
0483866247
Ibrahim Saeed
Duty Manager
YWCA Australia (Song Hotel Sydney)
0452217897
Hiraki Yamada
Marketing Specialist
Lonsdale Institute
0468547539
Timeline
Senior Guest Service Associate
YWCA Australia (Song Hotel Sydney)
09.2022 - Current
ADMINISTRATIVE OFFICER
FIRST ONE EDUCATION PTY LTD
10.2021 - 01.2022
CUSTOMER SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
01.2017 - 01.2020
Diploma of Business -
LEAD COLLEGE
Bachelor of Science - Business Administration
St. Theresa's College
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