Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Tayla Holland

Parkville,VIC

Summary

Highly versatile and driven professional with 6 years of proven experience spanning across Government Policy, Case Management, Marketing and Customer Service in both Australian and International contexts. Educational specialisation in International Development and Justice. Strong communicator and motivated individual with a passion for continuous learning and skill enhancement. Demonstrated experience within the not-for-profit sector highlighting my dedication and commitment to making a positive impact.

Overview

7
7
years of professional experience

Work History

Policy Analyst

Industry Capability Network
03.2023 - Current
  • Implementing Victorian State Government's Local Jobs First Policy (LJF) through review and evaluation of Local Industry Development Plans and tenders
  • Project managing over 30 projects concurrently
  • Stakeholder liaison with government departments and agencies to maximise local industry outcomes
  • Ensuring compliance through monitoring and reporting measures
  • Maintenance and review of LJF documentation, templates, clauses and other associated documentation to improve efficiency for industry, Government agencies and ICN
  • Project assisting on Social Procurement Framework Policy

Jobs Victoria Employment Services (JVES) Mentor

Jesuit Social Services
06.2021 - 03.2023
  • Caseload management of up to 80 clients who require assistance to gain employment, processing referrals from Department of Justice, Workforce Australia and various other Community-Based Organisations
  • Supporting clients from predominantly Justice and CALD backgrounds to overcome barriers to participation in employment and where appropriate referring to external service providers to ensure needs of the clients are met and employment outcomes are maximised
  • Managing stakeholder relationships and working under a KPI-structured system
  • Working with complex and sensitive information and updating records within CRM’s
  • Address gaps in and complement existing services, including Commonwealth services.

Senior Sales Assistant

Cotton On
04.2018 - 06.2021
  • Serving customers on Point of Sales System, opening and closing store, and handling of cash
  • Managing team of up to 5 staff members
  • Contributing to hitting sales targets and KPIs
  • Outstanding visual merchandising and store presentation standards
  • Controlling incoming and outgoing stock through refills, transfers, and markdowns.

Program and Operations Intern

For Change Co
11.2020 - 04.2021
  • Supporting collection of monitoring and evaluation data and analysis, conducting research into training programs gaps and opportunities, and providing direct support to young people from disadvantaged backgrounds when required
  • Creating briefs on prospective programs, developing key material around programs, and conducting research into youth homelessness space and solutions
  • Supporting automation of administrative processes, managing and onboarding volunteers, event bookings, and providing on-demand extra support to all staff members.

Digital Marketing Assistant

Amada Senior Care
06.2016 - 01.2018
  • Creating unique and relevant content for all social media platforms for the Franchise department
  • Inbound/Outbound calling for the sales department
  • Media/Public Relations representative for Amada Senior Care Franchise
  • Project managed P.R firms associated with the company including securing interviews with Forbes, Fox News and Entrepreneur Magazine
  • Provided on-demand support for franchisees which included curating and editing all written content for all Digital Marketing campaigns.

Education

Bachelor of International Studies (Development) -

RMIT University

Diploma of Justice -

Swinburne University of Technology

Teaching English As A Foreign Language Certificate

The TEFL Academy
Berlin, Germany

Skills

  • Strong Interpersonal and Cross- Cultural Communication Skills
  • Stakeholder Engagement & Management
  • Policy Analysis
  • Case Management
  • Project Management & Delivery
  • Highly Computer Literate (MSOffice Suite, Salesforce, CRMS and all other major Software Platforms)
  • Team Collaborator
  • Customer Service Focused
  • Strong Global Outlook
  • Managing Complex and Sensitive Information
  • Analysing Data

REFERENCES

Available upon request

Timeline

Policy Analyst

Industry Capability Network
03.2023 - Current

Jobs Victoria Employment Services (JVES) Mentor

Jesuit Social Services
06.2021 - 03.2023

Program and Operations Intern

For Change Co
11.2020 - 04.2021

Senior Sales Assistant

Cotton On
04.2018 - 06.2021

Digital Marketing Assistant

Amada Senior Care
06.2016 - 01.2018

Bachelor of International Studies (Development) -

RMIT University

Diploma of Justice -

Swinburne University of Technology

Teaching English As A Foreign Language Certificate

The TEFL Academy

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Tayla Holland