- Jazz Singer
- Hiking
- Reading
Caitlyn Nester Jesperson
Summary
I am a confident leader with experience in managing operations across different fields. I have experience in enhancing workflows, building teams and creating a space that allows for a positive and motivational team dynamic. I have a proven track record of excelling in customer-focused environments while ensuring compliance and accuracy in operation. I am passionately dedicated to continuous improvement and team leadership.
Overview
8
8
years of professional experience
Work History
Second in Command/Covering Practice Manager
Eureka Medical and Dental Centre
06.2024 - Current
- Assisted in/Managed coordinating daily operations to ensure smooth workflow and efficiency.
- Supported team members in executing routine tasks, enhancing overall productivity.
- Learned operational procedures and safety protocols to maintain compliance.
- Adapted quickly to changing priorities, contributing to team flexibility and responsiveness.
- Coordinated staff schedules and assignments to optimize resource allocation.
- Implemented process improvements that enhanced office efficiency and service delivery.
- Assisted in budget preparation and monitoring of operational expenses for financial efficiency.
Receptionist
Eureka Medical and Dental Centre
12.2023 - 06.2024
- Provided friendly and professional customer service.
- Managed patient scheduling and appointments
- Maintained high call volumes while completing additional tasks.
- Maintained strict confidentiality of patient information, adhering to regulations and medical policies.
- Maintained current and accurate medical records.
- Completed administrative tasks.
Packroom Manager - Contract
Pharmacy4Less Alfredton
03.2020 - 12.2023
- Managed Staff, Stock, Inventory and Processes to allow timely packing, checking and delivery of DAA's.
- Implemented process improvements that streamlined workflow, reducing labor costs significantly.
- Maintained positive customer relations and acquisition.
- Ensured packroom met all regulatory requirements.
- Identifies issues or discrepancies in medications, collaborating closely with pharmacists to resolve them
Locum Pharmacy Technician/Packroom Technician
UFS
03.2017 - 03.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labelling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ensured accuracy in medication inventory management, reducing waste through effective stock rotation practices.
Education
Bachelor of Science - Psychology (Part Time)
LaTrobe University
Melbourne12-2029
Skills
- Operations management
- Interpersonal skills
- Team leadership
- Procedure implementation
- Customer focus
- Industry awareness
Interests
Timeline
Second in Command/Covering Practice Manager
Eureka Medical and Dental Centre
06.2024 - Current
Receptionist
Eureka Medical and Dental Centre
12.2023 - 06.2024
Packroom Manager - Contract
Pharmacy4Less Alfredton
03.2020 - 12.2023
Locum Pharmacy Technician/Packroom Technician
UFS
03.2017 - 03.2020
Bachelor of Science - Psychology (Part Time)
LaTrobe University
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