Klara Lazar

• Maintained accurate records of customer interactions via various communication channels including phone calls, emails and web chats
• Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction
• Developed strong relationships with customers by actively listening to their needs and responding promptly
• Adapted quickly to changing priorities while maintaining high levels of quality assurance throughout the entire process
• Analyzed data to identify trends and areas of improvement in customer service resolution process

- Generated reports Detailing account status updates as needed.

- Monitored daily activity on assigned accounts for potential fraud or irregularities.

- Provided customer services to cardholders regarding debit card disputes and charge backs.

- Conducted detailed investigations into disputed transactions by analyzing transaction histories, merchant documentation and other available information.

• Answered phone calls and emails from clients to address questions, complaints, and needs
• Utilized computer software to complete various administrative tasks
• Trained newly hired employees regarding company procedures, standards and goals
• Collaborated with other teams to develop strategies for improving operational efficiency
• Maintained confidential records in accordance with company policy and legal requirements
• Developed efficient office procedures, policies and standards that improved workflow and productivity