Summary
Overview
Work History
Education
Skills
Timeline
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Klaudia Kerwin

Burpengary,QLD

Summary

Dynamic and adaptable professional with a proven track record at Crema Espresso, excelling in customer service and problem-solving. Recognized for maintaining high standards under pressure while enhancing team efficiency. Skilled in cash management and committed to fostering a positive guest experience through effective communication and collaboration.

Personable, customer-focused individual with knack for creating welcoming and efficient environment. Familiar with coffee preparation techniques and cash handling processes. Dedicated to providing exceptional service to ensure positive customer experience.

Developed strong customer service skills and keen eye for detail in bustling coffee shop environment. Adaptable and quick to learn, ready to transition into new field. Committed to leveraging teamwork and problem-solving abilities in new professional setting.

Offering strong customer service orientation and willingness to learn and excel in fast-paced setting. Brings ability to quickly understand coffee brewing methods and point-of-sale systems. Ready to use and develop communication and multitasking skills in Coffee Shop Worker role.

Experienced with coffee preparation, customer service, and maintaining cleanliness. Utilizes effective communication to ensure customer satisfaction and smooth operations. Track record of working well in team and adapting to dynamic environments.

Professional with strong experience in coffee shop industry. Skilled in customer service, beverage preparation, and inventory management. Focused on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments.

Knowledgeable Desired Position with solid foundation in coffee shop operations and customer service. Recognized for maintaining clean and welcoming environment while efficiently handling high-volume orders. Demonstrated skills in teamwork and adapting to fast-paced work settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

All Rounder

Crema Espeesso
02.2025 - Current
  • Delivered clear and effective verbal presentations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excelled in acquiring knowledge efficiently.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.

Allrounder

Coffee Club
08.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

Education

None - N/a

Homeschooled
71 Fernando St Burpengary

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

All Rounder

Crema Espeesso
02.2025 - Current

Allrounder

Coffee Club
08.2024 - 11.2024

None - N/a

Homeschooled
Klaudia Kerwin