Summary
Overview
Work History
Education
Skills
SOFTWARE PROFICIENCIES
Languages
Timeline
Generic

KLEDI LAMAJ

Labrador, Gold Coast,Queensland

Summary

I’m a dedicated professional with 8+ years of customer service experience across various industries. I’m passionate about clear, supportive, and solution-focused service—for both customers and teams. I thrive in fast-paced settings, simplifying complex info, improving systems, and supporting team success. My goal is to grow into a leadership or coordination role where I can use my strengths in communication, organisation, and service delivery to improve processes and create great customer experiences. I’m always learning, growing, and looking to add value.

Overview

14
14
years of professional experience

Work History

Manager on Duty

Funlab
12.2019 - 06.2025
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained employees in essential job functions and mentored staff on customer service excellence and operational efficiency.
  • Implemented process improvements that enhanced team productivity and guest satisfaction.
  • Coordinated staff schedules, optimizing coverage during peak business hours.
  • Addressed customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Team Leader

KVP Marketing and Sales
04.2017 - 11.2019


  • Led employee relations through effective communication, coaching, training, and development.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed training programs for team members, improving skill sets and performance levels.
  • Mentored junior staff to enhance skill sets and improve overall team performance.

Public Relations Manager

International Logistics Service
09.2015 - 03.2017
  • Planned and executed successful PR events and travels, ensuring positive exposure for the organization.
  • Actively participated in trade shows and conferences, representing the brand professionally.
  • Managed internal, external, and crisis communications.
  • Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.

Bank Teller/Personal Client Representative

JPMorgan Chase
09.2011 - 09.2015


  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on use of banking website, mobile apps and banking products, enabling them to make informed decisions about their finances.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Education

BBA - BBA: International Business

Brooklyn College
Brooklyn, New York
05-2015

Skills

  • Customer service expertise
  • Employee training
  • Analytical problem solving
  • Multitasking proficiency
  • Builds enduring and trustworthy relationships
  • Strong attention to detail
  • Strong interpersonal communication
  • Strong writing and communication abilities
  • Collaborative mindset

SOFTWARE PROFICIENCIES

  • SalesForce
  • Microsoft 365
  • STRIPE
  • Hootsuite
  • Falcon
  • Canva
  • Miro

Languages

English
Native or Bilingual
Albanian
Native or Bilingual
Italian
Full Professional
Spanish
Professional Working

Timeline

Manager on Duty

Funlab
12.2019 - 06.2025

Team Leader

KVP Marketing and Sales
04.2017 - 11.2019

Public Relations Manager

International Logistics Service
09.2015 - 03.2017

Bank Teller/Personal Client Representative

JPMorgan Chase
09.2011 - 09.2015

BBA - BBA: International Business

Brooklyn College

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KLEDI LAMAJ