Kloe Donhardt
Moorak,Australia
Summary
Reliable employee with a strong background in dispensary operations. Demonstrated success in managing inventory control, overseeing other staff and ensuring accurate medication dispensing. Proven ability to maintain compliance with regulatory requirements and deliver excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispensary Technician
Chemist King
08.2022 - Current
- Trained new staff on operational procedures.
- Plan daily quotas for staff to achieve to ensure a smooth workflow.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Packed webster packs accurately according to the patients medication chart.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Sandwich Artist
Subway
10.2020 - 08.2022
- Providing an exceptional level of face to face customer service within the store
- Greet customers on arrival and take their orders
- Prepare hot and cold food items as per the customers’ requests
- Process sales, accept cash and card payments and use of POS system
- Use of cash register including till clearances and cash drops
- Preparing large catering orders as required
- Monitoring stock levels within the counter, replenishing items as needed
- Adhering to safe food handling and workplace hygiene practices at all times
- General cleaning and housekeeping of counter and restaurant area
Bar Attendant
The Commercial Hotel
07.2021 - 10.2021
- Providing an exceptional level of face to face customer service
- Cash handling
- Taking orders and serving meals to customers
- Preparing and serving drinks
Team Member
Muffin Break
08.2020 - 12.2020
- Providing a high level of customer service, predominantly face to face and front counter
- Taking orders and processing sales, both cash and card, using EFTPOS and POS systems efficiently
- Preparing customer orders, removing items from display cabinets, heating, plating up etc.
- Barista duties – preparing a wide range of hot and cold drinks as per customer requests
- Ensuring all items are accounted for; including food and drinks prior to issuing to customers
- Following safe food handling protocols at all times
- General housekeeping of work area, ensuring all cleaning was carried out in line with workplace hygiene standards
Junior Sales Assistant
Badenoch’s Deli
11.2018 - 12.2019
- Front counter customer service, greeting customers on arrival
- Taking orders and answering customer questions and enquiries
- Accepting payments, cash and card, and using register
- Ensuring accurate cash handling when issuing change
- Preparation and serving of coffees using a coffee machine
- Food handling, preparation and service
- Re-stocking shelves, display cases and fridges as required
- Rotating stock, checking dates and making sure labels are facing forward
- Thoroughly cleaning the deli and food preparation areas
- Following safe food handling procedures
- Provide high levels of customer service at all times
1 Week Placement
Swan Hill Police Station
11.2019 - 11.2019
- Observing day to day activities completed by station personnel
- Accompanying officers on general routine patrols
- Attending the Remembrance Day ceremony
- Observing front counter operations with members of the public
- Understanding reports and paperwork, and confidentiality standards
- Learning various procedures e.g. taking finger prints
Education
Certificate III - Hospitality
Tafe SA
06.2021
SACE Completion -
Grant High School
Mount Gambier, SA12-2021
Skills
- Punctual and reliable with a strong work ethic
- Hard working and willing to take on responsibility
- Able to work cooperatively and efficiently in a team environment
- Able to follow instructions and work with minimal supervision
- A quick learner with the ability to use initiative and problem solve
- Good communication skills with prior customer service experience
Certification
Course Completion - Community Pharmacy Dispensary - 07/02/2024
Timeline
Dispensary Technician
Chemist King
08.2022 - Current
Bar Attendant
The Commercial Hotel
07.2021 - 10.2021
Sandwich Artist
Subway
10.2020 - 08.2022
Team Member
Muffin Break
08.2020 - 12.2020
1 Week Placement
Swan Hill Police Station
11.2019 - 11.2019
Junior Sales Assistant
Badenoch’s Deli
11.2018 - 12.2019
Certificate III - Hospitality
Tafe SA
SACE Completion -
Grant High School