KLOE RONALDSON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE REPRESENTATIVE
BYD AUTOMOTIVE [ EA Internal Transfer ]
01.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Strengthened the organization's prospect portfolio by consistently identifying new and current leads nation-wide.
ADMINISTRATIVE ASSISTANT
EAGERS AUTOMOTIVE
07.2023 - 01.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Ordered and dispensed supplies to maintain office inventory
- Served as primary point of contact for facilitating operational and administrative inquiries
- Compiled and entered data into various databases to ensure accuracy and completeness
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Coordinated with day management regarding on-going issues
STORE TEAM MEMBER
FACTORIE
08.2022 - 07.2023
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Coordinated with day management regarding on-going issues
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments
- Successfully completed the Visual Merchandising of the store every new season
- Maintained and achieved high, region wide KPI's almost every month.
EVENT STAFF MEMBER
ASSET PROTECTION AND SECURITY SERVICES
06.2022 - 09.2022
- Welcomed guests to events, checked invitations, and oversaw proper seating
- Helped organize and manage successful events with attendance of over 50,000 people
- Inspected tickets and customer IDs, checking for appropriate age requirements
- Directed guests to correct seating areas, providing a seamless experience.
BARTENDER/WAITRESS
#HOP_SPACE
04.2019 - 11.2021
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Obtained cash bank and stocked service bar to prepare for operation
- Developed new signature cocktails to support bar marketing brand and increase profits
- Helped management plan and serve bar menu exceeding customer expectations
- Tallied cash drawer at beginning and end of each work shift.
Education
GRADE 12 -
ROCHEDALE STATE HIGH SCHOOL
01.2021
Skills
- Time Efficient and working well under pressure
- Face-to-face Customer Service
- Data Entry Documentation
- Inbound and Outbound Phone Call Management
- Sales Expertise
Certification
- Responsible Service of Alcohol
- Covid Safe Training Certificate
- Queensland Certificate of Education
Awards
Australian Tertiary Admission Rank (ATAR) - 72.90
References
References available upon request
Timeline
CUSTOMER CARE REPRESENTATIVE
BYD AUTOMOTIVE [ EA Internal Transfer ]
01.2024 - Current
ADMINISTRATIVE ASSISTANT
EAGERS AUTOMOTIVE
07.2023 - 01.2024
STORE TEAM MEMBER
FACTORIE
08.2022 - 07.2023
EVENT STAFF MEMBER
ASSET PROTECTION AND SECURITY SERVICES
06.2022 - 09.2022
BARTENDER/WAITRESS
#HOP_SPACE
04.2019 - 11.2021
GRADE 12 -
ROCHEDALE STATE HIGH SCHOOL
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