KLOE RONALDSON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE REPRESENTATIVE
BYD AUTOMOTIVE [ EA Internal Transfer ]
01.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Strengthened the organization's prospect portfolio by consistently identifying new and current leads nation-wide.
ADMINISTRATIVE ASSISTANT
EAGERS AUTOMOTIVE
07.2023 - 01.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Ordered and dispensed supplies to maintain office inventory
- Served as primary point of contact for facilitating operational and administrative inquiries
- Compiled and entered data into various databases to ensure accuracy and completeness
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Coordinated with day management regarding on-going issues
STORE TEAM MEMBER
FACTORIE
08.2022 - 07.2023
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Coordinated with day management regarding on-going issues
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments
- Successfully completed the Visual Merchandising of the store every new season
- Maintained and achieved high, region wide KPI's almost every month.
EVENT STAFF MEMBER
ASSET PROTECTION AND SECURITY SERVICES
06.2022 - 09.2022
- Welcomed guests to events, checked invitations, and oversaw proper seating
- Helped organize and manage successful events with attendance of over 50,000 people
- Inspected tickets and customer IDs, checking for appropriate age requirements
- Directed guests to correct seating areas, providing a seamless experience.
BARTENDER/WAITRESS
#HOP_SPACE
04.2019 - 11.2021
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Obtained cash bank and stocked service bar to prepare for operation
- Developed new signature cocktails to support bar marketing brand and increase profits
- Helped management plan and serve bar menu exceeding customer expectations
- Tallied cash drawer at beginning and end of each work shift.
Education
GRADE 12 -
ROCHEDALE STATE HIGH SCHOOL
01.2021
Skills
- Time Efficient and working well under pressure
- Face-to-face Customer Service
- Data Entry Documentation
- Inbound and Outbound Phone Call Management
- Sales Expertise
Certification
- Responsible Service of Alcohol
- Covid Safe Training Certificate
- Queensland Certificate of Education
Awards
Australian Tertiary Admission Rank (ATAR) - 72.90
References
References available upon request
Timeline
CUSTOMER CARE REPRESENTATIVE
BYD AUTOMOTIVE [ EA Internal Transfer ]
01.2024 - Current
ADMINISTRATIVE ASSISTANT
EAGERS AUTOMOTIVE
07.2023 - 01.2024
STORE TEAM MEMBER
FACTORIE
08.2022 - 07.2023
EVENT STAFF MEMBER
ASSET PROTECTION AND SECURITY SERVICES
06.2022 - 09.2022
BARTENDER/WAITRESS
#HOP_SPACE
04.2019 - 11.2021
GRADE 12 -
ROCHEDALE STATE HIGH SCHOOL
- Responsible Service of Alcohol
- Covid Safe Training Certificate
- Queensland Certificate of Education
Similar Profiles
Louise Hunter LehauliLouise Hunter Lehauli
Delivery Coordinator at BYD AutomotiveDelivery Coordinator at BYD Automotive
Victor DaiVictor Dai
Product Specialist at BYD AutomotiveProduct Specialist at BYD Automotive
Ryan BajamundiRyan Bajamundi
EV Technician at BYD Service Centre (Eagers Automotive)EV Technician at BYD Service Centre (Eagers Automotive)