Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

KLUBO Ballah

Springfield Central,QLD

Summary

Dependable Food Service Worker with solid background in food service and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
06.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Bartender

Daydream Island Resort & Spa
11.2022 - 04.2023


  • Assessing bar customers' needs and preferences and making recommendations
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Front of House Server

Beach House Bar And Grill
05.2022 - 11.2022
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Front of house

Byford Tavern
10.2021 - 01.2022
  • Demonstrated proficient knowledge of menus, services, and promotions to assist customers and team members
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
  • Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
  • Have been tipped multiple times for my excellent customer service

Kitchen hand/Merchandiser

Melaleuka Farm Merchants
01.2020 - 01.2021
  • Displayed excellent active listening skills in the kitchen, I was responsible for measuring ingredients and crating ratios when needed
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

High School Diploma -

Byford Secondary College
Byford, WA
2021

Diploma of Travel & Tourism -

Flight Centre Travel Academy
Brisbane, QLD
2024

RSA - Hospitality

Australian Hotel Association
2022

Certificate II - Hospitality

Australian Hotel Associations
2021

Skills

  • Kitchen Operations
  • Preservation Methods
  • Effective Customer Communication
  • Dependable and Cooperative
  • Active listening
  • Cutting Techniques
  • Safe Food Handling Procedures
  • Problem solving
  • Taking initiative
  • Team work

Additional Information


Byford Tavern Senior Butcher – Danny Finnigan – (0413551350)

Beach House Manager- Ebony Britt -(0412508533)

Timeline

Crew Member

McDonald's
06.2023 - Current

Bartender

Daydream Island Resort & Spa
11.2022 - 04.2023

Front of House Server

Beach House Bar And Grill
05.2022 - 11.2022

Front of house

Byford Tavern
10.2021 - 01.2022

Kitchen hand/Merchandiser

Melaleuka Farm Merchants
01.2020 - 01.2021

High School Diploma -

Byford Secondary College

Diploma of Travel & Tourism -

Flight Centre Travel Academy

RSA - Hospitality

Australian Hotel Association

Certificate II - Hospitality

Australian Hotel Associations

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KLUBO Ballah