Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KLUTE SMITH

KINGSGROVE,NSW

Summary

Dynamic leader with a proven track record in project and hospitality management, recognised for expertise in stakeholder relations and risk management. Successfully drove projects to completion while maintaining high standards of quality and efficiency. Demonstrated ability to foster team cohesion and solve complex problems, resulting in enhanced customer satisfaction and operational success. Career goals include further leveraging leadership skills to drive innovative solutions.

Overview

15
15
years of professional experience

Work History

Project Manager

Moreton Hire Pty Ltd
Kingsgrove, NSW
06.2022 - 01.2025
  • Managed all aspects of exhibition projects from inception to completion.
  • Coordinated with clients to understand their requirements and objectives.
  • Developed project plans, timelines, and budgets.
  • Oversaw the construction, installation, and dismantling of exhibition stands, feature areas, and displays.
  • Ensured projects were completed on time, within budget, and to the highest quality standards.
  • Managed relationships with internal and external stakeholders, suppliers, and contractors.
  • Led and motivated a team of designers, installers, and support staff.
  • Handled various issues that arose during the project lifecycle.

Hotel Operations Manager

General Gordon Hotel (JDA Hotels)
Sydenham, NSW
05.2017 - 06.2022
  • Managed the daily operations of the venue, including staffing, rostering, scheduling and budgeting.
  • Trained new employees on company policies, procedures, products, services, equipment use and safety protocols.

General Manager

Mill Hill Hotel (PHMG)
Bondi Junction, NSW
02.2015 - 05.2017
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.

Assistant Hotel Manager

Marrickville Ritz Hotel (PHMG)
Marrickville, NSW
06.2014 - 02.2015
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Followed company policies while overseeing day to day operations of property.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Delivery Driver

Forty Winks
Caringbah, NSW
01.2010 - 05.2014
  • Delivery Driver (4.5T Pantech) / Storeman.
  • Grouped deliveries by designated areas to optimise efficiency.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Resolved inquiries about delivery statuses.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Regularly liaised with dispatch to adhere to delivery schedules.

Education

Diploma - Hospitality Administration And Management

Verto
07-2019

Skills

  • Special event coordination
  • Community relations
  • Premium Customer Support
  • Promotions
  • Reporting
  • Training and mentoring
  • Social media networking
  • Sales
  • Data management
  • Critical thinking
  • Relationship building
  • Communication
  • Problem resolution
  • Teambuilding
  • Team management
  • Procurement Management
  • Project Development and Lifecycle
  • Employee Development
  • Expense Management
  • Cost Analysis
  • Stakeholder Relations
  • Clear Communication Skills
  • Customer Relationship Management
  • Project Management
  • Quality Assurance
  • Budget Control
  • Complex Problem Solving
  • Team Leadership
  • Staff Management
  • Documentation and Reporting
  • Risk Management
  • Project tracking
  • Project development
  • Project planning and development

References

References available upon request.

Timeline

Project Manager

Moreton Hire Pty Ltd
06.2022 - 01.2025

Hotel Operations Manager

General Gordon Hotel (JDA Hotels)
05.2017 - 06.2022

General Manager

Mill Hill Hotel (PHMG)
02.2015 - 05.2017

Assistant Hotel Manager

Marrickville Ritz Hotel (PHMG)
06.2014 - 02.2015

Delivery Driver

Forty Winks
01.2010 - 05.2014

Diploma - Hospitality Administration And Management

Verto

Similar Profiles

CREATE PROFILE
KLUTE SMITH