Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Kendal McLeod

Kendal McLeod

Hamilton,QLD

Summary

I would love to secure a challenging position in a reputable organisation to expand my learnings, knowledge and skills. I want to create a home for my career to fully utilise my training and skills, while making significant contribution to the success of the business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Boutique Manager/Wholesale Sales Representative

Blanca
12.2023 - Current
  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Coordinated special events to promote Blanca, driving foot traffic and generating media coverage.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
  • Created an engaging social media presence for Blanca, attracting new clientele via targeted marketing campaigns.
  • Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.

Concierge Marketing

Metricon Homes
04.2022 - 11.2023
  • First point of contact between customers and the organization
  • Customer conflict resolution
  • Monthly reporting for performances & reviews on new promotions
  • Creating product information books for all Staff
  • Ordering supplies & pamphlets for open homes & clients
  • Liaising with multiple companies such as Carpet Call, National Tiles, Caesarstone, Laminex, Colorbond & more
  • Printing & Handling contracts for the office staff of up to 150 people.
  • Assisted clients & staff with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Brand Liaison

Culture Kings
12.2020 - 04.2022
  • Helping with online orders, complaints & product management
  • Quality control on over 100 brands (in house & external brands)
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Visual merchandising store layouts from our head office
  • Helping with social media content & promotions
  • Successfully communicated with entities inside and outside of business.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Working with high volumes of product
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Experienced with the peoplevox system.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.

Education

Marketing -

Monarch
Online

High school certificate -

St. Luke's Anglican

Vegas Agency
Brisbane, QLD
05.2022

Skills

  • Photoshop & Canva
  • Proficient in Shopify
  • Store operations
  • Performance Analysis
  • Marketing strategy
  • Team Leadership
  • Customer Service Management
  • Staff training/development
  • Staff Management
  • Hiring and Onboarding
  • Inventory Control/ Management
  • Copywriting skill
  • Social media savvy
  • Peoplevox
  • Data Entry/ Analysis
  • KPI Tracking
  • Business Growth Initiatives
  • Employee reviews
  • Rostering & Banking
  • Business Budgeting
  • Microsoft proficiency

References

  • BROOKE TILLARD, 0425 455 890, CO-WORKER
  • BREE ROBERTS, 0423 920 255, CO-WORKER

Certification

  • First Aid/CPR Certified

Timeline

Boutique Manager/Wholesale Sales Representative

Blanca
12.2023 - Current

Concierge Marketing

Metricon Homes
04.2022 - 11.2023

Brand Liaison

Culture Kings
12.2020 - 04.2022

Marketing -

Monarch

High school certificate -

St. Luke's Anglican

Vegas Agency

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Kendal McLeod