K M Ehtesamuddin Anik
Darwin,NT
Summary
Experienced professional in information technology and customer service management with a focus on business development. Excellent in performing root cause analysis and identifying corrective measures to prevent high-risk occurrences. I am looking for a challenge to grow and support engineering teams to reach their organizational goals through my passion for excellence.
Overview
4
4
years of professional experience
Work History
Fresh Produce Team Member
Woolworths
Coolalinga, NT
05.2022 - Current
- Performed regular restocking of fresh produce shelves, ensuring items were properly rotated and labeled.
- Assisted customers in selecting quality fruits and vegetables, providing product knowledge to ensure customer satisfaction.
- Ensured all products met company standards regarding safety, quality, and freshness.
- Assisted in setting up promotional displays of fresh produce according to store guidelines.
- Checked delivered merchandise and order information to verify order accuracy.
- Maintained accurate records of all stock counts, stocktakes, including receipt and order information.
- Maintained cleanliness of work area by sweeping, mopping, disposing trash.
- Researched missing items from inventory documents and identified solutions accordingly.
Online Shopper
Coles
Palmerston, NT
09.2021 - 07.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
Sales Professional
David Jones
Sydney, NSW
09.2020 - 07.2021
- Responsible for register and POS machine handling till reconciliation
- Managing customer escalation
- Inventory Management and Adjustment.
- Answered customer questions, shared product knowledge, and researched pricing and availability.
- Demonstrating exceptional stakeholder management skills by directly communicating with the requestors, vendors, and suppliers for provisioning and procurement of necessary IT equipment.
Education
Bachelor - Information Technology
Charles Darwin University
Casuarina, Darwin06.2023
Skills
- Meeting KPI's
- Strong Communication Skills
- Customer Service Management
- Sales and Marketing Strategies
- Product and Service Knowledge
- Product Merchandising
- Teamwork
- Time & Risk Management
- Microsoft 0365 Administrator
- SQL
- C Programming, JavaScript, HTML & Django
- CCNA & Cisco Packet Tracer
Projects
- Budget Tracking App: Charles Darwin University| June 2023
-Tracking our savings and expenses in daily life with different sorts of statistics.
- Vulnerability testing of RFID access management systems: Charles Darwin University| November 2022
- Select a target and gather information about the targets use of RFID authentication
- Food Waste Tracking: Charles Darwin University| May 2023
-A web application that would allow users to show food waste by creating a static website using Django.
References
Luke Dalley: Assistant Sales Manager, Elizabeth Street, David Jones. Contact No: 0410984322, Milon: Manager of Fresh Produce, Coolalinga, Woolworths. Contact No: 0455438927.
Timeline
Fresh Produce Team Member
Woolworths
05.2022 - Current
Online Shopper
Coles
09.2021 - 07.2022
Sales Professional
David Jones
09.2020 - 07.2021
Bachelor - Information Technology
Charles Darwin University
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