K M TOWFIQUL ISLAM
Adelaide,SA
Summary
Retail professional with commitment to driving store performance and customer engagement. Proven ability to mentor team members and implement effective sales strategies. Known for collaborative spirit and adaptability in dynamic retail settings.
Overview
5
5
years of professional experience
Work History
Retail Assistant Manager
Mavaya, Optus
02.2022 - Current
- Coached sales associates to develop strengths and peer-to-peer interactions
- Identified opportunities and strategies to increase sales
- Supervised the daily activities of the sales team of 7 to 10 to ensure tasks were completed
- Analysed sales trends to maximize gross margin opportunities
- Monitored and tracked sales and promotional programs for sales team
- Answered customers' questions about products, prices and availability
- Assisted sales associates in customer negotiations and closing agreements for complex sales
- Developed sales team through motivation, counselling and product knowledge education
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Retail Sales Consultant
Optus
07.2019 - 02.2022
- Greeted customers and engaged in conversation to assess needs
- Explained store policies and directed escalated complaints to management for resolution
- Explained products and services to help customers make informed decisions
- Used POS system to process sales and refund transactions
- Promoted store products by actively engaging customers and providing product demonstrations
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Maintained a clean and organized store environment that met all safety standards
- Used company system for tracking inventory to reduce errors and maximize profits
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
Education
Masters Of Public Health - Medicine
The University of Adelaide
Adelaide, SA07.2021
Skills
- Goals and Performance
- Product and Service Sales
- Effective Selling Strategies
- Staff Management
- Sales Team Supervision
- Sales Expertise
- Store operations
- Customer engagement
- Customer Service and Assistance
- Profit Target Achievement
LANGUAGES
Bengali - Native
English - Fluent
Accomplishments
- Achieved monthly targets by completing sales tasks with accuracy and efficiency.
- Supervised team of 7-10 staff members.
- Handled day to day customer enquiries and solved technical problems.
- Trained multiple team members from the scratch in 3 different store settings.
- Achieved Momentum Q3 retail award twice for exceptional performance in sales and management.
- Have worked in tier 1 store as a temporary manager for couple of months and reached KPI each time.
Timeline
Retail Assistant Manager
Mavaya, Optus
02.2022 - Current
Retail Sales Consultant
Optus
07.2019 - 02.2022
Masters Of Public Health - Medicine
The University of Adelaide
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