K M Towfiqul Islam
Adelaide
Summary
Dynamic Retail Assistant Manager and Sales Consultant with a proven track record at Mavaya, excelling in staff management and sales expertise. Leveraged effective selling strategies and exceptional customer service to exceed sales goals by 100%. Skilled in coaching teams and enhancing customer loyalty through tailored solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Mavaya
Adelaide, South Australia
02.2024 - Current
- Identified opportunities and strategies to increase sales
- Supervised the daily activities of the sales team to ensure tasks were completed
- Analyzed sales trends to maximize gross margin opportunities
- Monitored and tracked sales and promotional programs for sales team
- Answered customers' questions about products, prices and availability
- Assisted sales associates in customer negotiations and closing agreements for complex sales
- Developed sales team through motivation, counselling and product knowledge education
- Greeted customers and engaged in conversation to assess needs
- Explained store policies and directed escalated complaints to management for resolution
- Explained products and services to help customers make informed decisions
- Used POS system to process sales and refund transactions
- Promoted store products by actively engaging customers and providing product demonstrations
- Maintained a clean and organized store environment that met all safety standards
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Recommended, select, and help locate and obtained products based on customer needs and desires
Retail Sales Consultant
Optus
Adelaide, South Australia
05.2019 - 01.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded sales goals by 100% utilizing exemplary customer service skills.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
MASTERS OF PUBLIC HEALTH - MEDICINE
The University of Adelaide
07.2021
Skills
- Sales Strategy Development
- Effective Selling Strategies
- Staff Management
- Sales Team Supervision
- Sales Expertise
- Closing Strategies
- Retail Knowledge
- Customer Service and Assistance
- Profit Target Achievement
Accomplishments
- Achieved consecutive monthly KPI by completing 100% target with accuracy and efficiency.
- Supervised team of 7-10 staff members.
- Optus Momentum Award winner for excellent sales performance in 2021.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Retail Assistant Manager
Mavaya
02.2024 - Current
Retail Sales Consultant
Optus
05.2019 - 01.2024
MASTERS OF PUBLIC HEALTH - MEDICINE
The University of Adelaide