Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

K M Towfiqul Islam

Adelaide

Summary

Dynamic Retail Assistant Manager and Sales Consultant with a proven track record at Mavaya, excelling in staff management and sales expertise. Leveraged effective selling strategies and exceptional customer service to exceed sales goals by 100%. Skilled in coaching teams and enhancing customer loyalty through tailored solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Assistant Manager

Mavaya
02.2024 - Current
  • Identified opportunities and strategies to increase sales
  • Supervised the daily activities of the sales team to ensure tasks were completed
  • Analyzed sales trends to maximize gross margin opportunities
  • Monitored and tracked sales and promotional programs for sales team
  • Answered customers' questions about products, prices and availability
  • Assisted sales associates in customer negotiations and closing agreements for complex sales
  • Developed sales team through motivation, counselling and product knowledge education
  • Greeted customers and engaged in conversation to assess needs
  • Explained store policies and directed escalated complaints to management for resolution
  • Explained products and services to help customers make informed decisions
  • Used POS system to process sales and refund transactions
  • Promoted store products by actively engaging customers and providing product demonstrations
  • Maintained a clean and organized store environment that met all safety standards
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
  • Recommended, select, and help locate and obtained products based on customer needs and desires

Retail Sales Consultant

Optus
05.2019 - 01.2024
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Exceeded sales goals by 100% utilizing exemplary customer service skills.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

MASTERS OF PUBLIC HEALTH - MEDICINE

The University of Adelaide
07.2021

Skills

  • Sales Strategy Development
  • Effective Selling Strategies
  • Staff Management
  • Sales Team Supervision
  • Sales Expertise
  • Closing Strategies
  • Retail Knowledge
  • Customer Service and Assistance
  • Profit Target Achievement

Accomplishments

  • Achieved consecutive monthly KPI by completing 100% target with accuracy and efficiency.
  • Supervised team of 7-10 staff members.
  • Optus Momentum Award winner for excellent sales performance in 2021.

Languages

Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working

Certification

  • Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Retail Assistant Manager

Mavaya
02.2024 - Current

Retail Sales Consultant

Optus
05.2019 - 01.2024

MASTERS OF PUBLIC HEALTH - MEDICINE

The University of Adelaide

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K M Towfiqul Islam