Ha Kong Hoang
Lawson,ACT
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Bistro's Nguyen
Canberra, ACT
10.2023 - Current
- Welcomed patrons, offered menus, and responded to inquiries concerning menu offerings.
- Collaborated with team members during peak hours to ensure smooth service delivery.
- Checked on guests during meals to ensure satisfaction with each course.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Efficiently completed opening and closing tasks by organizing dining section, restocking materials, and ensuring functionality of equipment during shift initiation.
- Maintained high standards of accuracy when processing cash payments through a POS system, guaranteeing correct change for customers.
Cook
Bistro's Nguyen
Canberra, ACT
10.2023 - Current
- Prepared meals as per recipes and menus, making necessary adjustments to ingredients and cooking times.
- Stored and prepared foods while strictly following food safety protocols.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Performed quality checks on ingredients to maintain optimal freshness.
- Managed food inventory to ensure optimal stock levels were maintained.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Sales Agent
Thay Dat Math Center
Ha Noi, Viet Nam
01.2023 - 06.2023
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Improved customer service feedback scores through outstanding service.
- Developed key customer relationships to increase sales.
Education
Certificate III - Commercial Cookery
Canberra Institute of Technology
37 Constitution Ave, Reid Canberra, ACT, 2612Skills
- Technical Support
- Customer Assistance
- Social Media Marketing
- Respectful and Compassionate
- Flexible Schedule
- Heavy Lifting
Certification
- IELTS 7.0
Timeline
Restaurant Waiter
Bistro's Nguyen
10.2023 - Current
Cook
Bistro's Nguyen
10.2023 - Current
Sales Agent
Thay Dat Math Center
01.2023 - 06.2023
Certificate III - Commercial Cookery
Canberra Institute of Technology
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