Koa-Maree O’Loughlin
Yamba,NSW
Summary
Born and raised in the Clarence Valley- I am looking forward to returning to my roots. I have a proven record for working well in team environments and on my own, being a quick, enthusiastic learner with the ability to provide a consistent and high level of service while working under pressure. I have experience leading and training a team, as I was a Store Manager for 4 years at BWS. I am a versatile team member ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset.
Overview
11
11
years of professional experience
Work History
Team Member/Store Manager
BWS
Cabarita Beach & Kingscliff
01.2018 - Current
- Ensured safety and compliance by maintaining a high level of responsibility and duty of care
- Point of sale operations
- Facilitated training sessions for new and existing team members to enhance skills and team cohesion.
- Coordinated rostering, stocktakes, and promotional planning, including forecasting and planograms to support operational efficiency.
- Oversaw stock orders and ensured adequate stock levels to meet customer demand.
- Maintained cleanliness of the shop floor and back areas.
- Opening and closing of the store
- Budget planning
- Community engagement and sponsorships
All Rounder- Receptionist, Bar Tender & Kitchen
Hakuba Taproom/Panorama Hotel
Hakuba, Japan
11.2024 - 03.2026
- Assist customers by taking food and drink orders, pouring beer and making drinks
- Prepared and presented breakfast buffet for guests, cooking a variety of foods using oven, fryers, and stovetop
- Maintained kitchen hygiene standards by cleaning dirty dishes and organizing workspace at end of service
- Facilitated guest check-ins and check-outs to enhance overall customer experience.
- Coordinated bookings for ski/snowboard lessons, private tours, taxis, and restaurant reservations while efficiently handling guest luggage and personal items
- Update booking and payment details via Roomboss, EFTPOS, Square and cash
- Front of house cleaning- wiping glass and surface areas, vacuuming, mopping and general tidying of area
- Performed opening and closing tasks at reception and bar, including cash handling and securing premises.
Dental Assistant & Treatment Co-Ordinator
Coastal Orthodontics
Tweed Heads, NSW
06.2023 - 11.2025
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Supported orthodontists during patient examinations and treatment procedures to enhance patient care.
- Prepared and sterilized dental instruments and equipment for use.
- Educated patients on oral hygiene and post-treatment care to promote better health outcomes.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Collaborated with staff to ensure efficient workflow during busy hours.
- Communicated with patients regarding treatment plans and insurance options.
- Managed scheduling, answered telephones, and updated patient records to streamline administrative workflow.
- Supported the team in maintaining a clean and organized workspace.
- Assisted in laboratory procedures such as mixing impression materials, pouring casts from impressions and making retainers
Bartender, Waitperson, TAB/KENO attendant
Yamba Shores Tavern
Yamba
01.2017 - 01.2019
- Mixing cocktails
- Taking food and drink orders
- Serving food
- Preparing entrées
- Provided customer support to enhance customer satisfaction and loyalty
- Operated the till, EFTPOS facility
- Inventory and stock control
- Liaising with staff and management
- TAB and KENO operations
Casual cleaner
Private cleaner
Yamba
01.2016 - 01.2018
- Conducted thorough cleaning of kitchens and bathrooms to meet sanitation standards
- Mopped floors in kitchens and bathrooms to remove dirt and stains
- Wiped all surfaces to ensure a hygienic environment
- Vacuumed designated areas to enhance overall cleanliness
- Arranged and made beds with fresh linens in guest rooms
- Stripping linen and towels
Food attendant
Yamba Fisho’s
Yamba
01.2015 - 01.2017
- Delivered friendly customer service in fast-paced retail environment, enhancing customer experience
- Managed till and EFTPOS processing, ensuring accurate transactions
- Maintained food handling and hygiene standards in kitchen, promoting safety and quality
- Preparation of fresh and cooked seafood
- Cooking of fried and grilled foods
- Cleaning including but not limited to dishes, mopping, sweeping and wipe over of glass cabinets
- Assisted with opening and closing of store
Education
Secondary School - Year 12 Completion
Maclean High School
01-2017
Primary School -
Yamba Public School
01-2011
Skills
- Customer-focused
- Excellent customer service
- Customer experience focus
- Point of sale operations
- Detail-oriented
- Organised and methodical
- Standards driven
- Multitasker
- Effective communication
- Team collaboration
- Observant
- Self-motivated
- Positive attitude
- Quick and eager learner
- Excellent self-presentation
Accomplishments
- 2020, Bought my first home.
- 2019, Promoted to Store Manager/Licensee of Maclean BWS at the age of 20 years old.
- 2017, Selected as School Vice Captain of Maclean High School. Active member of school representative council and community. Played a role in the school musical.
References
- Jayde Brown, Coastal Orthodontics Practice Manager, 0403 733 920
- Rod Beesley, BWS Store Manager, 0410 636 280
- Julie Mundy, Carlton United Brewery Sales Rep., 0418 571 631
Hobbies and Interests
I enjoy spending time with my friends and family, socialising, going to the beach, travelling, being active with my 2 dogs and eating good food.
Current Certification
- New South Wales (NSW) Responsible Service of Alcohol (RSA)
Personal Information
- Age: 26
- Date of Birth: 27/09/1999
Timeline
All Rounder- Receptionist, Bar Tender & Kitchen
Hakuba Taproom/Panorama Hotel
11.2024 - 03.2026
Dental Assistant & Treatment Co-Ordinator
Coastal Orthodontics
06.2023 - 11.2025
Team Member/Store Manager
BWS
01.2018 - Current
Bartender, Waitperson, TAB/KENO attendant
Yamba Shores Tavern
01.2017 - 01.2019
Casual cleaner
Private cleaner
01.2016 - 01.2018
Food attendant
Yamba Fisho’s
01.2015 - 01.2017
Secondary School - Year 12 Completion
Maclean High School
Primary School -
Yamba Public School