Rebecca Ogilvie
Quinns Rocks
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with diverse families.
Overview
9
9
years of professional experience
Work History
Case Worker
Wungening Aboriginal Corporation
12.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualised plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
FIFO Utility
Indigenous Managed Services
02.2021 - 03.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Attendant
Mercure Hotel
09.2015 - 02.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Certificate IV - Mental Health
Marr Mooditj
Perth, WA12.2023
Certificate III - Nursing Assistance
Marr Mooditj Training
Perth, WA12.2012
Skills
- Health and Safety Compliance
- Excellent Written and Oral Communication
- Decision-Making Skills
- Quality Assurance
- Team Support and Collaboration
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Client Engagement
- Issue identification and resolution
- Interpersonal and written communication
Timeline
Case Worker
Wungening Aboriginal Corporation
12.2023 - Current
FIFO Utility
Indigenous Managed Services
02.2021 - 03.2023
Housekeeping Attendant
Mercure Hotel
09.2015 - 02.2021
Certificate IV - Mental Health
Marr Mooditj
Certificate III - Nursing Assistance
Marr Mooditj Training
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