Kobi Keim
Gold Coast,QLD
Summary
Creative and detail-oriented professional with 18 years of retail experience across diverse industries. Expertise in styling and visual merchandising, driving impactful product placement and innovative displays. Proven ability to collaborate across departments, significantly enhancing customer satisfaction and driving sales. Strong work ethic and commitment to excellence in all aspects of retail operations.
Overview
18
18
years of professional experience
Work History
Retail Worker
Wray Organic
Mt Gravatt , Qld
01.2015 - Current
- Addressed customer questions and concerns regarding products and services.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Prepared merchandise for purchase.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged with customers and recommended products based on needs and requests.
- Initiated friendly conversation with customers to determine level of assistance required.
- Maintained cleanliness and organization of store shelves and displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Operated cash register to process payments from customers accurately and efficiently.
Concession Manager
Mimco
Garden City, Qld
03.2014 - 01.2015
- Led a concession within a large department store, overseeing product placement, store presentation, and sales targets.
- Managed a team of retail assistants, ensuring a high standard of customer service was delivered.
- Maintained a high level of store merchandising to ensure optimal product placement and stock levels at all times.
- Responsible for the start and end of day procedures.
- Oversee inventory management.
- Executed in-store promotions to enhance customer engagement.
Senior Florist
Stem Flowers
Graceville, QLD
05.2011 - 03.2014
- Prepared flower arrangements in accordance with customer requests and specifications.
- Consulted with clients on the selection of appropriate colors, styles, sizes, and types of bouquets based on their individual needs or occasion requirements.
- Set up colorful and inspiring store displays and arrangements.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Performed regular maintenance tasks such as cleaning tools, restocking shelves, organizing storerooms.
- Organized delivery schedules to ensure timely arrival of orders at specified destinations.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided excellent customer service by responding promptly to inquiries from customers regarding floral design options.
- Processed sales transactions via cash register and telephone orders.
- Designed visually appealing window presentations.
- Implemented creative store visual merchandising techniques to enhance product presentation.
Retail Worker / Colour Consultant
Inspirations Paint and Colour
Newmarket , QLD
03.2009 - 05.2011
- Opened the shop to prepare for daily trade.
- Guaranteed readiness of all Trade orders.
- Handled phone calls and processed customer orders.
- Ensured optimal stock presentation.
- Maintained cleanliness and organization of store premises.
- Ensured high levels of client satisfaction.
- Provided accurate colour specifications and details.
- Formulated personalized colour schemes to meet client needs.
- Executed efficient merchandising strategies to optimize product placement.
Retail Worker
Freedom Furniture
Windsor , Qld
09.2007 - 03.2009
- Initiated friendly conversation with customers to determine level of assistance required.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained accurate records of all transactions using POS software systems.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness and organization of store shelves and displays.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Certificate in Interior Design And Decoration
Ulleo
Online01-2025
Certificate II And III in Floristry
TAFE Queensland
QLD01-2011
High School Diploma -
Kelvin Grove Sate College
Brisbane 01-2003
Skills
- Customer service
- Visual merchandising
- Attention to detail
- Trend Awareness
- Professionalism
- Inventory management
- Cash handling
- Product knowledge
- Sales techniques
References
References available upon request.
Timeline
Retail Worker
Wray Organic
01.2015 - Current
Concession Manager
Mimco
03.2014 - 01.2015
Senior Florist
Stem Flowers
05.2011 - 03.2014
Retail Worker / Colour Consultant
Inspirations Paint and Colour
03.2009 - 05.2011
Retail Worker
Freedom Furniture
09.2007 - 03.2009
Certificate in Interior Design And Decoration
Ulleo
Certificate II And III in Floristry
TAFE Queensland
High School Diploma -
Kelvin Grove Sate College