Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kobie Gal

Summary

Iam A hardworking & dependable Office Administrator, with 21 years experience prioritizing multiple tasks, i have exceptional knowledge Reckon Accounts Premier, Proven history in providing outstanding customer Service & assistance, Iam very driven with in depth understanding of Budgets, Payroll, inventory, Accounts payable & receivable, Paying bills, ordering stock, stock control, handling incoming calls & handling all customer complaints to meet their satisfaction. Office all rounder.

Overview

26
26
years of professional experience

Work History

Office Supervisor

Leigh Todd - General Manager
02.2002 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Beauty Team Member

Juicy Tan
02.2009 - 02.2010
  • Conducted one-on-one client consultations to identify skincare needs and answer questions regarding product lines.
  • Operated POS system to handle sales, returns and exchanges.
  • Communicated with clients to inform and promote cosmetics and discuss pricing.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

CSTM

KFC
02.1998 - 02.2002
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.

Education

No Degree - TOURISM

Chisholm Institute
Frankston, VIC
12.2001

High School Diploma -

Cranbourne Secondary College
Cranbourne, VIC
11.2000

Skills

  • Staff Supervision
  • Payroll and Budgeting
  • Credit and Collections
  • Account Reconciliation
  • Customer Service
  • Excellent Multi-Tasking Ability
  • Billing
  • Financial Tracking
  • Customer Relations
  • Financial Accounting
  • Mail Handling
  • Report Preparation
  • Clerical Support

Timeline

Beauty Team Member

Juicy Tan
02.2009 - 02.2010

Office Supervisor

Leigh Todd - General Manager
02.2002 - Current

CSTM

KFC
02.1998 - 02.2002

No Degree - TOURISM

Chisholm Institute

High School Diploma -

Cranbourne Secondary College

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Kobie Gal