Koby Mercer
Perth ,WA
Summary
My name is Koby i am 18 years old and i am a Proven Customer Service Representative at KFC, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty through empathetic engagement and effective problem-solving. Skilled in data entry and active listening, I excel in transforming high-stress situations into positive customer experiences, fostering strong relationships and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KFC
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Studies
Belmont City College
Belmont, WA11.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
Certification
I recently graduated from Belmont City College, and some of my achievements while being there include Cert 3 in Sport and Recreation, Cert 2 in Hospitality, and I received my First Aid certificate.
Timeline
Customer Service Representative
KFC
12.2022 - Current
General Studies
Belmont City College
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