Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koby Mutch

Sutherland,NSW

Summary

Dedicated and adaptable professional with a proven track record in disability support, now seeking to leverage transferable skills and embark on a new challenge within the construction and mining industries. Possessing a strong foundation in client care, communication, and problem-solving, I am adept at fostering inclusive environments and facilitating positive outcomes. Eager to apply resilience, teamwork, and meticulous attention to detail to contribute effectively to construction and mining projects. Committed to safety protocols and eager to learn and grow within a dynamic industry.

Overview

14
14
years of professional experience

Work History

Client Services Manager

Acquired Brain Injury Services
05.2021 - Current
  • Develop, monitor and coordinate services to clients within funding arrangements.
  • Manage and develop a team of Community Support Workers including recruitment, training, supervision, competency assessment and support, Develop and maintain working relationships with clients, families, employees and stakeholders.
  • Create, communicate and maintain fortnightly rosters, including shift replacement procedures, monitoring and approval of Community Support Worker shift attendance and timesheets.
  • Provide 24/7 On-call support and crisis management, Promote independence and support clients to achieve their individual goals,
  • Develop and negotiate budgets and Service Agreements, Implement client therapy programs, monitor client wellbeing, write reports or recommendations regarding client support needs for funding applications and reviews.
  • Provide regular feedback to the management team, maintain compliance documents, client notes and accurate records.
  • Adhere to quality management standards and procedures
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.

Community Support Worker

Acquired Brain Injury Services
02.2020 - 05.2021
  • Complex needs support, Personal Care, Medication administration, Community access, Domestic duties, Emotional support, Rehabilitation programs, Aiding in transition back into community and day to day life, Behavioural management.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.

Employment Advisor

Ability Options, Ryde
08.2019 - 02.2020
  • Utilizing client’s abilities, interests and goals.
  • Assessing client’s skills and abilities.
  • Exploring learning and work opportunities for clients.
  • Supporting clients in overcoming barriers to employment.
  • Assisting clients in obtaining & maintaining employment, Providing group & individual skill sessions, Meeting monthly KPI’s.

Duty Manager

City Tattersalls Club
04.2019 - 08.2019
  • Customer Service, Organizing and managing staff with daily club operations, Cash and till balancing procedures, Roster/shift replacement procedures, Liaising with clients for functions/events, Ensuring safety procedures are met, Regular Shift reports, Managing staff performance, complaints & incidents, Managing patron complaints/incidents, Conducting efficient handovers with colleagues
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

Community Support Worker

Acquired Brain Injury Services
03.2018 - 04.2019
  • Complex needs support, Personal Care, Medication administration, Community access, Domestic duties, Emotional support, Rehabilitation programs, Aiding in transition back into community and day to day life, Behavioral management

Food Station Attendant

Whistler Blackcomb
11.2017 - 03.2018
  • Customer Service, Kitchen safety procedures, Food preparation procedures, Food health and safety procedures

Shift Supervisor

Club Central Menai
06.2015 - 10.2017
  • Customer Service, Organizing and managing staff with club operations, Cash, Till & Safe balancing procedures, Roster/shift replacement procedures, Regular Shift reports, Managing staff performance, complaints & incidents, Managing patron complaints/incidents, Supporting Operations Manager and Duty Managers, Trained in all areas including: Bar Attendant, Gaming Attendant, Reception, Concierge, Cellar, Cash and Safe procedures

Casual Employee and Crew Trainer

McDonalds Australia
01.2010 - 06.2015
  • Customer Service, Cash operation and balancing procedures, Training and assessing staff, Supporting shift manager, Organizing and delegating staff on shift, Performing regular performance assessments on all staff, Trained in all areas including: Front Area, Back Area and McCafe

Education

Advanced Diploma of Community Sector Management

Supporting People To Stay Infection Free Course

So You’ve Made It To Managers Course

Epilepsy Management Course

Bowel Management Course

Supporting Clients With Medication Course

Senior First Aid Certificate

White Card

Certificate III in Fitness

High School Diploma -

Heathcote High School
10.2013

Skills

  • Attention to detail
  • Punctual
  • Excellent time management
  • Communication
  • Ability to work autonomously
  • Leadership & Management skills
  • Complaint & incident management skills
  • Client Relationships
  • Team Development
  • Staff Training
  • Client Retention
  • Team Leadership

Timeline

Client Services Manager

Acquired Brain Injury Services
05.2021 - Current

Community Support Worker

Acquired Brain Injury Services
02.2020 - 05.2021

Employment Advisor

Ability Options, Ryde
08.2019 - 02.2020

Duty Manager

City Tattersalls Club
04.2019 - 08.2019

Community Support Worker

Acquired Brain Injury Services
03.2018 - 04.2019

Food Station Attendant

Whistler Blackcomb
11.2017 - 03.2018

Shift Supervisor

Club Central Menai
06.2015 - 10.2017

Casual Employee and Crew Trainer

McDonalds Australia
01.2010 - 06.2015

Advanced Diploma of Community Sector Management

Supporting People To Stay Infection Free Course

So You’ve Made It To Managers Course

Epilepsy Management Course

Bowel Management Course

Supporting Clients With Medication Course

Senior First Aid Certificate

White Card

Certificate III in Fitness

High School Diploma -

Heathcote High School

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Koby Mutch