Kodi Prowse
Cairns,QLD
Summary
Dynamic Service Advisor with a proven track record at Trinity Auto Group, excelling in customer service and repair estimation. Adept at resolving conflicts and upselling services, I foster strong client relationships while ensuring satisfaction. My goal-oriented mindset and technical training drive exceptional results in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Service Advisor
Trinity Auto Group
Cairns, QLD
07.2022 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Participated in ongoing training activities related to automotive technology advancements.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Service Advisor
Townsville Auto Group
Townsville, QLD
09.2020 - 06.2022
- Roles and responsibilities were the same as Trinity Auto Group
Store Manager
Dominos Hermit Park
Townsville, QLD
11.2017 - 08.2020
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Townsville State High School
Townsville, QLD12-2017
Skills
- Customer service
- Repair estimation
- Parts ordering
- Conflict resolution
- Vehicle inspection
- Appointment scheduling
- Problem solving
- Technical training
- Upselling services
- Goal-oriented mindset
- Team player mentality
- Reliability
- Resilience
- Time management
- Handling customer complaints
- Listening skills
References
- Troy Plath (Sales Manager, Trinity Auto Group) 0409897244
- Bobby Schafer (Team Member, Trinity Auto Group) 0409470452
- Allan Cornell (Service Manager, Townsville Auto Group) 0407725600
Timeline
Service Advisor
Trinity Auto Group
07.2022 - Current
Service Advisor
Townsville Auto Group
09.2020 - 06.2022
Store Manager
Dominos Hermit Park
11.2017 - 08.2020
High School Diploma -
Townsville State High School
Similar Profiles
Clever OmoifohClever Omoifoh
Volunteer (Remote) at Trinity Auto Mart LLCVolunteer (Remote) at Trinity Auto Mart LLC
Scott WetzelScott Wetzel
Automotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson AutoAutomotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson Auto
Shanice ColemanShanice Coleman
Business Service Representative at Trinity Health of New England | Medical Group | St FrancisBusiness Service Representative at Trinity Health of New England | Medical Group | St Francis