Kodie Lyon
Redbank Plains,QLD
Summary
Dynamic and results-driven professional with a strong background in customer service retail and farming, while at Hastings Co-op. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Holds a Certificate III in Customer Service, demonstrating commitment to excellence and teamwork in fast-paced environments. Exceptional telephone communication skills developed thought all my past roles
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Drum Express
Brisbane, QLD
02.2025 - 09.2025
- Consistently lifted materials weighing as much as 25 kgs.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Retail Assistant
C.P Tobacconist
Port Macquarie, NSW
08.2024 - 01.2025
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Displayed correct banking procedures and handled money according to store policy.
Pharmacy Assistant
Chemist Warehouse
Port Macquarie, NSW
03.2024 - 08.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Receptionist/Administration
John Oxley Motors
Port Macquarie, NSW
01.2024 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients to suit there needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Retail Supervisor
Hastings Co-op
Wauchope, NSW
09.2022 - 12.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Worked with Microsoft apps inc. Office, word, publisher and more
Retail Assistant
Hastings Co-op
Wauchope
09.2021 - 09.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Completed certificate III in retail while doing this role
Education
No Degree - High School
Wauchope High School
Wauchope, NSW12.2021
Skills
Telephone communication skills
Customer service skills
Customer complaints
Certificate III in Customer service
Farming Background
Great team player and leader
Timeline
Warehouse Worker
Drum Express
02.2025 - 09.2025
Retail Assistant
C.P Tobacconist
08.2024 - 01.2025
Pharmacy Assistant
Chemist Warehouse
03.2024 - 08.2024
Receptionist/Administration
John Oxley Motors
01.2024 - 03.2024
Retail Supervisor
Hastings Co-op
09.2022 - 12.2023
Retail Assistant
Hastings Co-op
09.2021 - 09.2022
No Degree - High School
Wauchope High School