Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kody Burke

Geelong,VIC

Summary

Results-driven Operations Manager with 7 years of experience in the disability services sector, specializing in client management, stakeholder engagement, and team leadership. Proven ability to build and maintain strong relationships with clients and partner organizations, ensuring high standards of care and service delivery. Skilled in leading teams of 10–15 staff members, fostering a collaborative and supportive work environment. Known for exceptional communication skills, operational efficiency, and a client-centered approach that supports both organizational goals and individual needs.

Overview

9
9
years of professional experience

Work History

Operations Manager

MMPowerment
05.2021 - Current

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  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Scheduled employees for shifts, taking into account customer requirements and employee strengths.
  • Built strong relationships with clients and organisations through consistent engagement, collaboration, and transparent communication practices.

Disability Support Worker

Access Your Supports
10.2019 - 09.2022
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Teachers Aid

Newtown Primary School
07.2018 - 02.2020
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Completed daily reports on attendance and disciplinary performance.

Sandwich Artist

Subway
10.2016 - 10.2019
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Education

Kardina International College (Prep - Year 10)

Geelong Lutheran College Year (11-12)

Certificate IV - Disability Support

Warner Institute

VFA Teachers Aid (school Based Apprenticeship)

Business Cert 2

Police Check

Working With Children's Check

Skills

  • Time Management
  • Client relationships
  • Problem-solving
  • Work flow planning
  • Verbal and Written Communication

Timeline

Operations Manager

MMPowerment
05.2021 - Current

Disability Support Worker

Access Your Supports
10.2019 - 09.2022

Teachers Aid

Newtown Primary School
07.2018 - 02.2020

Sandwich Artist

Subway
10.2016 - 10.2019

Business Cert 2

Kardina International College (Prep - Year 10)

Geelong Lutheran College Year (11-12)

Certificate IV - Disability Support

Warner Institute

VFA Teachers Aid (school Based Apprenticeship)

Police Check

Working With Children's Check
Kody Burke