Kohdai Makino
Perth,WA
Summary
Motivated Sous Chef polished in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with management to analyze food costs and forecast business trends to meet company goals. Well-rounded Chef offering 5years of comprehensive experience consistently preparing exceptional menu items to garner customer praise. Well-versed in creating new, seasonal menus and maintaining smooth and timely kitchen operations. Committed to delivering first-rate dining experience to guests. Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Japanese Restaurant Manager
Izakaya Sumi
Perth, WA
08.2022 - Current
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures
- Established controls to alleviate supply and food waste
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation, and safety.
- Developed and implemented restaurant policies, procedures, menus, and marketing initiatives to increase customer satisfaction.
- Supervised staff of 11 employees in the daily operations of a Japanese restaurant.
- Resolved customer complaints promptly and professionally while ensuring their satisfaction.
- Managed inventory levels by ordering supplies as needed and tracking usage patterns for forecasting future needs.
- Negotiated contracts with suppliers for discounted pricing on goods ordered regularly or in bulk quantities.
IT Support Specialist
Persol process and technology
Tokyo
10.2018 - 06.2022
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Used proactive monitoring procedures and tools to identify problem prevention opportunities
- Served as the first point of contact for incoming technical service calls and emails
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Monitored system performance to ensure optimal operations.
Camera Operator
SONY PCL Co.
Tokyo
02.2014 - 09.2018
- Prepared cameras and tested angles and camera movements to capture quality footage
- Handled camera setups, angles, and movement following cues
- Tested, maintained, and cleaned camera and lighting equipment to ensure proper working order for shooting
- Labeled film contents and noted details on report forms
- Helped prepare sets and set up equipment for in-studio filming
- Properly edited all raw footage before broadcasting footage on television
- Planned, set up, and completed live shots
- Composed and framed shots using camera settings and other technical aspects to achieve director requested results
- Arranged cameras, audio, and lighting equipment for filming
- Checked scripts for relevant information and to plan camera operation
- Designed graphics for studio productions.
Director of Operations
WhetherNews Co.
Chiba
10.2013 - 02.2014
- Forecasted customer the weather and I directed a weather program. Based on information sent in from all over the country, we predicted the weather for that day for each region and broadcast it so that viewers could understand it.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Communicated clear and consistent messages regarding departmental goals to produce desired results
- Recognized employees for demonstrating excellent service resulting in increased company morale
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Directed or coordinated financial or budget activities to fund operations and maximize investments
- Provided technical assistance to photographers on lighting setup, camera settings, image processing techniques.
Kitchen Hand
WAGAYA lantern
Sydney, NSW
06.2012 - 06.2013
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Followed recipes and customer requests to prepare meals
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Calculated and adjusted cooking times to accommodate high-volume orders or special events.
- Managed simultaneous cooking tasks to ensure all dishes were completed at the right time.
Kitchen Cook
The Prince Hotels, Inc
Yuzawa Town, Nigata
10.2011 - 05.2012
- Prepared salads, appetizers and cold dishes according to recipes.
- Cleaned and sanitized work areas, utensils and equipment.
- Monitored quality of ingredients used in the preparation of food items.
- Assisted in training new cooks on proper methods of preparing meals.
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
- Weighed out ingredients for recipes accurately using scales provided.
- Plated finished dishes according to presentation guidelines set by head chef.
Kitchen Manager
Nagashima resort
Kuwana City, Mie-prefecture
06.2011 - 10.2011
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Banana Picker
Swiss Farms
Lakeland , QLD
02.2011 - 06.2011
- Climbed trees to harvest ripe bananas safely and efficiently.
- Assessed the ripeness of bananas before harvesting them.
- Trained new staff on proper banana harvesting techniques and safety regulations.
- Reported any damage or irregularities found while picking bananas to supervisors immediately.
Kitchen Hand
WAGAYA China town
Sydney, NSW
06.2010 - 01.2011
- Developed and implemented restaurant policies, procedures, menus, and marketing initiatives to increase customer satisfaction.
- Trained new hires on proper food handling techniques, customer service protocols, and operating equipment safely.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved problems or concerns to satisfaction of involved parties.
Customer Service Representative
The Prince Hotels, Inc
Yuzawa Town, Nigata
10.2009 - 05.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Received incoming calls from customers to book reservations and responded to inquiries regarding availability, rates, and policies.
- Canceled or modified existing reservations as requested by customers.
Hairdresser
Image Co.
Kanagawa, Kawasaki
04.2007 - 09.2009
- Kept notes listing preferences and services provided to clients for quick reference
- Recommended hair styles to compliment clients' facial features and coloring
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan
- Followed updated techniques to color and treat hair and produce consistent results
- Scheduled appointments for customers using internal software system
- Designed and recommended home hair care regimens and treatments to meet individual customer needs
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services.
Education
TAFE - Commercial Cookery
Greenwich College
Perth, WA09.2024
School Diploma -
Chiba Beauty Shcool
Chiba03.2005
High School Diploma -
Togane Commercial High School
Chiba03.2003
Skills
- Employee Training
- Staff Management
- Menu development
- Customer Engagement
- Shift Management
- Team Management
- Performance Improvement
- Portion and Cost Control
- Waste Control
- Food Preparation Techniques
- Food and Beverage Pairing
- Team Collaboration
- Safe Food Handling
- Culinary Trends
- Customer Service
- Quality Control
- Data Analysis
- Team Leadership
Languages
- Japanese, Native/ Bilingual
- English, Professional
Accomplishments
- I recommended products such as hair shampoo and wax to customers, and they came in first in the annual rankings (out of 300 people).
Timeline
Japanese Restaurant Manager
Izakaya Sumi
08.2022 - Current
IT Support Specialist
Persol process and technology
10.2018 - 06.2022
Camera Operator
SONY PCL Co.
02.2014 - 09.2018
Director of Operations
WhetherNews Co.
10.2013 - 02.2014
Kitchen Hand
WAGAYA lantern
06.2012 - 06.2013
Kitchen Cook
The Prince Hotels, Inc
10.2011 - 05.2012
Kitchen Manager
Nagashima resort
06.2011 - 10.2011
Banana Picker
Swiss Farms
02.2011 - 06.2011
Kitchen Hand
WAGAYA China town
06.2010 - 01.2011
Customer Service Representative
The Prince Hotels, Inc
10.2009 - 05.2010
Hairdresser
Image Co.
04.2007 - 09.2009
TAFE - Commercial Cookery
Greenwich College
School Diploma -
Chiba Beauty Shcool
High School Diploma -
Togane Commercial High School
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