Koichi Fukushima

•Enhanced sales conversion by tailoring recommendations to 8–10 customers per shift and strengthening communication skills through in-store training.
• Delivered exceptional customer experiences, contributing to over 70% positive customer survey outcomes.
• Delivered an over 90% score rate in February 2026 for customer service surveys from direct customers.
• Knowledge of CRMs like Salesforce
• Experience serving high-profile customers such as John Longmire
• Knowledge of CRMs like Salesforce
• Managed and prioritised customer service queues to meet response time goals
• Collaborated with cross-functional teams to resolve complex customer issues
• Trained new hires on customer service processes and policies
• Advocating for customers and displaying product knowledge to best suit the customer’s needs and wants through the customer loyalty program, like Telstra Plus.
• Handling cash and card operations on UPOS machines, online account transactions and bill enquiries

****Volunteer****
• Assisted with 2 special events and programs during every volunteering shift with labelling and event preparation
• Wrote 10 news article blogs promoting Our Big Kitchen
• Participate in overseeing the overall program flow of the day together with the rest of the team
• Contribute to planning curated events for the different groups that come, i.e. schools, corporations, etc.
• Help identify the needs of the individual volunteers and corporate attendees to have at certain time periods
• Assist the operations manager and volunteers in the activities
• Practical Experience: Apply theoretical knowledge in real-world program coordination setting and gain experience in events and program management
• Background experience in nonprofits, highlighting competencies in an organisation, communication, and problem-solving
• Cultural and Corporate Awareness: Exposure to people from different walks of life and gaining insight into various perspectives and insights

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Chopped vegetables and prepared sauces when kitchen staff was busy.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made at least 4 types of maki-sushi rolls every shift in busy environment
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Local council's media outlet distributor
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Interviewed guests on specific topics.
• Wrote and submitted accurate, engaging and fact-checked stories.
• Wrote stories for News Local News Limited, publishing articles across the Eastern Suburbs of Sydney; 4 news releases in 1 week
• Interviewed 1 public community member; note-taking conversation of Eastern Suburbs Baby Mothers community
• Distributed local council's media news; 3 articles from council media releases