Summary
Overview
Work History
Education
Certification
Accomplishments
Timeline
Generic

Kojal Hedaoo

Southbank,VIC

Summary

Master of Construction and Infrastructure Management (03/2021 - 11/2022).

Two years of experience as a Customer Service Representative in a retail environment and food industry. Strong communication skills with a proven track record of providing excellent customer service. Proficient in using point-of-sale (POS) systems and order processing software. Skilled in cash handling, including opening and closing procedures.

Languages: English (Fluent written & oral).

Visa Status: Temporary Graduate Work Visa Subclass 485

Overview

2
2
years of professional experience
1
1
Certification

Work History

Graduate Cost Manager

Turner & Townsend
08.2023 - Current
  • Utilized CostX software to perform accurate cost estimations, facilitating precise project budgeting and financial management
  • Assisted in the preparation of pre-contract documents, including comprehensive cost estimates, tender submissions, and contract negotiations
  • Supported post-contract activities, administering contracts, tracking costs, and evaluating project performance against budgetary targets
  • Prepared detailed pre-tender estimates by analyzing project requirements, and conducting scope walks
  • Evaluated design variations, assessing their impact on project costs, timelines, and scope while effectively communicating with stakeholders
  • Assisted in the preparation and evaluation of claims, analyzing project documentation and supporting dispute resolution processes.

Customer service representative

Woolworths, Vic Harbour
05.2022 - 12.2023
  • Collaboratively working with the team members to ensure excellent customer service and a positive work environment
  • Complying with all company policies and procedures, including those related to health and safety regulations
  • Operating cash registers, scanners, and other equipment to process payments from customers and ensuring that all transactions are handled accurately and efficiently
  • Packing and dispatching online orders to ensure timely delivery to customers.

Crew Member

McDonald’s Swanston
02.2022 - 06.2022
  • Prepared and assembled food and beverage items according to standardized recipes and procedures, maintaining quality and presentation standards
  • Operated various kitchen equipment, such as grills, fryers, and beverage machines, ensuring adherence to safety and sanitation guidelines
  • Maintained cleanliness and organization of workstations, and dining areas, following McDonald's cleanliness standards and procedures
  • Assisted in inventory management by restocking supplies, rotating perishable items, and conducting regular stock checks to ensure product availability.

Education

Master of Construction and Infrastructure Management -

Swinburne University of Technology
11.2022

Bachelor of Engineering - Civil Engineering -

Mumbai University
05.2019

Certification

  • White Card - Construction Induction training
  • STAAD-Pro – Autodesk
  • AutoCAD - AutoCAD Autodesk
  • Construction Project Management – Coursera
  • Primavera P6 – Coursera

Accomplishments

  • Active Participation in AVISHKAR Project competition at College Level in May’19.
  • Actively involved in a community service initiative, such as organizing cleanliness drives or promoting awareness campaigns on social issues.
  • Participated in Camp for 2 years in an adopted village named Borimal Pada giving helping hand towards development with the various activities conducted, from constructing a ferrocement water tank and construction of minor irrigation system (Bandhara), and renovated washrooms, school, Samaj Mandir and daubed the whole village with Graffities.
  • Achieved the first position in the quiz competition organized by AAKAR, IIT Bombay, at the college level.

Timeline

Graduate Cost Manager

Turner & Townsend
08.2023 - Current

Customer service representative

Woolworths, Vic Harbour
05.2022 - 12.2023

Crew Member

McDonald’s Swanston
02.2022 - 06.2022

Master of Construction and Infrastructure Management -

Swinburne University of Technology

Bachelor of Engineering - Civil Engineering -

Mumbai University

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Kojal Hedaoo