Koko Wilson
Cairns,QLD
Summary
Skilled in inventory management and shipment processing, ensuring efficient operations and timely delivery of products. Proven track record of supporting sales teams and enhancing customer relations. Known for reliability and adaptability to changing needs. A valuable team player who consistently contributes to team success and achieves results. Possesses excellent communication and organizational skills, enabling effective collaboration and seamless coordination. Offers a positive attitude and strong interpersonal abilities. Ready to learn and grow in a collaborative environment. Brings a foundational understanding of community service principles and the ability to assist in event planning and execution. Ready to utilize and develop organizational and problem-solving skills. Energetic volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
8
8
years of professional experience
Work History
Volunteer
St Vincent De Paul Society
12.2024 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Sales Assistant
Balloons Etc
08.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the small business
- Run the online marketing to create engaging social media content, driving online engagement.
Volunteer
Reach Youth Ministries
06.2019 - 06.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Sales Assistant
Novo Shoes Cairns Central
09.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Food and Beverage Attendant
Mojo Street Food (Cairns Spit Roast Catering)
03.2017 - 12.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Education
High School Diploma -
St Mary's Catholic College
Cairns, QLD11-2024
Certificate III - Business
MiHaven Training
Cairns, QLD07-2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Sales expertise
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Customer relationship management
- Excellent written and verbal communication
- Business problem solving
Awards
2024
Order of Australia Secondary Schools Citizenship; Certificate of Community Service
2023
2nd Place at Cairns Junior Eisteddfod for Speech and Drama
Timeline
Volunteer
St Vincent De Paul Society
12.2024 - Current
Sales Assistant
Balloons Etc
08.2023 - Current
Sales Assistant
Novo Shoes Cairns Central
09.2022 - 03.2023
Volunteer
Reach Youth Ministries
06.2019 - 06.2023
Food and Beverage Attendant
Mojo Street Food (Cairns Spit Roast Catering)
03.2017 - 12.2020
High School Diploma -
St Mary's Catholic College
Certificate III - Business
MiHaven Training
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